• 五险一金
• 补充医疗保险
• 带薪年假
• 年终奖金
• 员工公寓
• 员工体检
• 节日礼物
• 免费工作餐
• 员工健身房

【职位描述】
• 回顾预到店，在店和离店客人的报告，定期获取客人的偏好,以确保概要文件构建的整体性，同时更新客人的反馈意见
• 负责后台准备，为来店客人做好安排
• 回顾每周的预订人数,并协助获取更多的信息,以便在客人住店期间提供更好的服务
• 报告任何客人的问题,关注和反馈(积极和建设性的)
• Provide guest services and administrative / operational support to the Guest Relations Department and all other hotel departments.
• Greeting and checking-in VIPs, and ensuring that they are met personally by oneself and/or Guest Relations Officer
• Handle guest complaints in a courteous and efficient manner, following through to make sure problems are resolved quickly and satisfactorily.
• Personally and frequently verify that guests are receiving the best possible service during their stay.
• Ensure that guest history records are accurately maintained and all repeated guests preferences are met.
【任职要求】
• 熟练的英文和中文读写，口语能力
• 熟练地操作办公软件
• 五星级酒店工作经验
• 很强的抗压能力
• Excellent verbal and written English and Chinese，strong communication skill
• Good knowledge in using Microsoft Office applications, Opera system
• 1 year experience at Guest Relations or Front Desk in luxury hotel
• Requires a pro-active, creative and result driven individual

作为北京奢华酒店之一，王府半岛酒店拥有230间全套间客房。三家餐厅，其中包括米其林一星法餐厅和露台云酒吧，同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭，在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区，可以为超过250名员工提供6种房型的套间、单人间及多种房型；还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.