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【职位描述】
• 协调领班，服务员，领位的日常工作并当餐厅经理不在时，负责部门运作。
• 按标准执行服务流程并提供高效，优质的服务给每一位客人。
• 提供新的思路，以提高餐厅销售额。
• 提供一个友好的，但持重和周到的服务给客人。
• 预料客人的需求，确定满意度，提供建议，并为客人的担心和迫切的要求作出适当的反应。
• Coordinate the daily work of Supervisor, captains, servers, order takers, assign daily tasks and responsibilities and manage the department in
the absence of the Huang Ting Manager.
• Perform service procedures as per standard and provide an efficient and excellent service to each guest.
• Promote and bring new ideas to increase F&B sales in Huang Ting.
• Perform a friendly, yet discreet and unobtrusive service to guests.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
【任职要求】
• 英文与中文阅读，写作和口语能力。
• 类似职位至少3年经验（食品服务或相关工作）。
• 与员工，客人和经理良好的沟通。
• Reading, writing and oral proficiency in the English and Chinese language.
• Minimum 3 years’ experience in similar position (Food service or related work).
• Strong communication with staff, guests, managers and inter-personal skills.
语言能力：英语-一般
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
作为北京奢华酒店之一，王府半岛酒店拥有230间全套间客房。三家餐厅，其中包括米其林一星法餐厅和露台云酒吧，同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭，在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区，可以为超过250名员工提供6种房型的套间、单人间及多种房型；还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。公司注重保护员工的个人信息，致力于遵照中国个人信息保护相关法律法规，包括但不限于《个人信息保护法》，处理员工的个人信息，并采取适当的技术措施、管理措施和实际流程以保护员工个人信息的安全与合法权益。详情请咨询人才与文化部。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.The Company attaches great importance to the protection of Employees’ Personal Data and is committed to process Employees’ Personal Data in accordance with the laws and regulations related to the protection of Personal Data in China, including but not limited to the Personal Information Protection Law. The Company will process employees' personal information and take appropriate technical measures, management measures and practical procedures to protect the security of Employees’ Personal Data and the relevant rights and legitimate interests of Employees. Please reach out to People and Culture department for the detail information.
