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【职位描述】
· 关注每位来到前台的客人以及打电话来前台客人的需求、建议和问题,确保给予每位 客人满意的服务并做好各项纪录.
· 交班前,仔细检查当天班次完成的所有临时住宿登记单, 确保客史资料准确无误.
· 按照客人的要求安排当天班次预抵客人的房间.
· 检查当天班次所有客人信息录入到公安局网络系统.
【任职要求】
· 熟练的中英文对话及商务写作能力.
· 熟练掌握及运用办公软件,以及操作系统.
· 良好的沟通能力.
· 可以接受长期夜班.
作为北京奢华酒店之一,王府半岛酒店拥有230间全套间客房。三家餐厅,其中包括米其林一星法餐厅和露台云酒吧,同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭,在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区,可以为超过250名员工提供6种房型的套间、单人间及多种房型;还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.