• 五险一金
• 补充医疗保险
• 带薪年假
• 年终奖金
• 员工公寓
• 员工体检
• 节日礼物
• 免费工作餐
• 员工健身房

 
PRINCIPAL RESPONSIBILITIES 主要职责
1.        Process all incoming and outgoing calls accurately and courteously.
礼貌接听来电，正确转接电话。
2.        Ensures smooth internal telecommunication as per hotel standards.
根据酒店标准，确保酒店内部电讯顺畅。
3.        Records and controls accurately wake up calls.
准确记录及操作客人叫醒电话。
4.        Pages guests in co-operation with concerned departments.
与相关各部门密切合作，协助寻呼客人。
5.        Records all entries on traffic sheets.
随时记录客人所有需求及工作信息。
6.        Assists guests with international calls and directory queries.
帮助客人接转国际长途，并解答相关疑问。
7.        Calls guests by name whenever possible.
随时随地称呼客人姓名。
8.        Contact staff member for emergency.
紧急时协助联系内部人员。
9.        Abides by principles of guest privacy.
遵守规定，为客人信息保密。
10.    Handles guest’s needs or requests and reports complaints to the Service Center Supervisor.
处理客人需求，将客人投诉及时汇报服务中心主管。
11.    Report on logbook daily.
记录部门日志。
12.    Bill calls costs.
监督电话成本入帐。
13.    Aware of local telephone listings and frequently dialed numbers.
熟知当地常用电话号码。
14.    Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
严格履行酒店紧急情况的标准及工作操作流程，如火灾，恐吓及其他危险情况。
15.    Advises defects on switchboard equipment to Supervisor.
及时将机房设备的损坏情况汇报主管。
16.    Maintains a clean work environment.
保持工作环境的整洁。
17.    Attends to all guest queries and requests promptly.
关注客人的所有需求及疑问。
18.    Maintains detailed knowledge of the Hotel’s fire, life and safety system.
确保熟知消防救生及安全系统。
19.    Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
熟知应急反应小组的工作细节。
20.    Maintain Hotel Information.
熟知并更新酒店信息。
REQUIREMENTS职位要求
 
Education 教育学历
Certificate / Diploma / Bachelor in Hotel Management 
酒店管理类证书/学历证明/学士学位证明
Experience 工作经历
One year working experience, preferably in the hotel industry or call center.
一年相关的酒店工作或服务中心工作经验。
 
Job Skills & Knowledge 技能知识
Out-going personality 
性格开朗
Good communication skills 
良好的沟通技巧
Office administration experience 
办公室行政经验
 
Computer Skills 电脑技能
Knowledge of MS office software 
相关办公自动化知识
Opera PMS
酒店Opera系统
FCS
FCS系统
Micros
Micros系统
 
Language Proficiency 语言能力
Good command of English and Mandarin, other languages would be an advantage. 
良好的英语及普通话掌握能力,掌握其他语言者优先考虑.

作为北京奢华酒店之一，王府半岛酒店拥有230间全套间客房。三家餐厅，其中包括米其林一星法餐厅和露台云酒吧，同时也拥有水疗中心。 我们的团队致力于为客人创造卓越的体验和难忘的经历。加入我们的大家庭，在快乐中获得成长与进步。王府半岛酒店也为员工创造了一个舒适安逸的家。位于酒店配楼的八层员工社区，可以为超过250名员工提供6种房型的套间、单人间及多种房型；还配备有庭院、咖啡厅、美发沙龙、健身中心、台球俱乐部、更衣室、洗衣室以及餐厅。公司注重保护员工的个人信息，致力于遵照中国个人信息保护相关法律法规，包括但不限于《个人信息保护法》，处理员工的个人信息，并采取适当的技术措施、管理措施和实际流程以保护员工个人信息的安全与合法权益。详情请咨询人才与文化部。 One of the city's prestigious hotels, the Peninsula Beijing offers 230 all-suite rooms. Three restaurants, including a Michelin star-rated French restaurant, the Yun rooftop bar and a full-service spa.Our team is committed to creating exceptional experiences and memorable experiences for our guests. Join our big family and grow and progress in happiness. The Peninsula Palace also creates a comfortable home for its employees. Located in the eight-story staff community of the hotel wing, it can provide 6 types of suites, single rooms and multiple room types for more than 250 employees; There is also a courtyard, cafe, hair salon, fitness center, billiards club, changing rooms, laundry room and restaurant.The Company attaches great importance to the protection of Employees’ Personal Data and is committed to process Employees’ Personal Data in accordance with the laws and regulations related to the protection of Personal Data in China, including but not limited to the Personal Information Protection Law. The Company will process employees' personal information and take appropriate technical measures, management measures and practical procedures to protect the security of Employees’ Personal Data and the relevant rights and legitimate interests of Employees. Please reach out to People and Culture department for the detail information.