• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住
• 人性化管理

岗位职责
1. Report to Work in good time before commencement of each shift.
在每个班次开始之间，要有交接。
2. To ensure our customers receive fast, efficient and friendly service.
明确客人的需求，提供高效、友好的服务。
3. To ensure that all refused business is recorded and reported to the guest service manager
把不能处理的事情记录下来并且汇报给宾客服务经理。
4. To ensure a high level of customer service is consistently maintained.
明确一贯的、高质量的宾客服务理念。
5. To ensure all customers queries or requests are handled in a polite, friendly and efficient manner.
明确所有客人的疑问或要求，都能礼貌、友好、高效的处理。
6. To ensure a positive sales attitude is adopted at all times and to maintain an awareness of all sales opportunities within the hotel.
随时保持积极的销售意识，有把握酒店的所有销售机会的意识。
7. To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守酒店的信贷政策，确保所有收入都能在预计的时间收回。
8. To adhere to pre-set availability and rate controls.
对待问题要能做到预先的可控性、有效性。
9. To ensure a high level of product knowledge of the hotel and local area.
熟知酒店产品知识及当地的人文、景观知识。
10. To compile the Reception and Night Audit’s work schedule.
对前台及夜班工作，排班。
11. To maintain a high level of supervision and staff discipline at all times.
任何时间，对员工都能起到高水平的监督作用。
12. To schedule the staff on their workstations and assign specific tasks of the daily workload.
合理安排每日在岗员工的工作任务。
13. To coordinate with other departments to ensure all guest specific requirements are met during their stay and in settling their accounts.
与其他部门进行有效的沟通，确保客人在入住期间的特殊要求得到有效的解决。
14. To complete all month end and month beginning tasks and reports in time.
要及时完成月末总结及月初计划安排，并及时汇报到上级。
15. To ensure that a consistent and high level of staff orientation and training is provided.
为员工提供一致的、高水平的指导及培训。
16. To encourage Receptionist team member to up-sell the rooms & suites, maximizing the up-selling revenue.
鼓励前台员工向客人推荐房间升级，提高房间升级的收入。
17. To observe and evaluate staff on a regular basis and assist them in any way possible.
注意观察员工并且定期对他们进评估，帮助他们解决工作、生活中的困难。
18. To ensure that communication meetings are held daily and as necessary.
确保每天和有必要时，开展沟通会议。
19. To ensure that the guest service Manager is kept informed of all developments within the department.
确保部门的任何变化及发展，都及时通知给宾客服务经理。
20. To monitor customer feedback and advise the management where necessary.
必要时要将客人的反馈及意见报告给管理层。
21. To ensure HHonors enrollment forms are properly completed and reduce the number of rejected forms.
确保加入会员的任务能合理完成，将不合格的做及时的删减。
22. Responsible for keeping low the level of rebates by ensuring a high degree of accuracy at all times.
负责员工保持工作的准确性，有效地降低不必要的减免。
23. Continuous coaching and  of Reception team.
对前台员工做到指导及提出建议。

岗位要求
1. At least 2 years experience at Front Desk
最少两年的前台工作经验
2. Educational background:higher diploma or above
教育背景：大学以上学历
3. ability to work under pressure
能承受压力
4. excellent grooming standards
穿戴整洁
 

北京大兴希尔顿酒店位于大兴区高米店南里18号楼，现已正式开业， 填补了大兴区全服务国际品牌酒店空白、助力北京大兴国际机场配套建设、提升区域商务环境条件的同时，也为落实大兴区“三区一门户”功能定位，推动“新国门·新大兴”建设做出了积极贡献。北京大兴希尔顿酒店共设有101间设施齐全的客房和套房。所有客房均享有完备的现代化设施，为宾客提供一个静谧、便利的空间，放松安眠、恢复活力、焕发灵感。-------------------------------------------------------------------------------------------------------------------------------Benefits for Team Member员工福利1.    Free Duty Meals       免费工作餐2.    Free Dormitory for Non-Beijing Residence Team Members       为非本地的团队成员提供免费的员工宿舍3.    Social Insurance and Housing Fund       社会保险和住房公积金4.    Team Member Travel Program       团队成员入住优惠价5.    Leave Benefits       假期福利       Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc.       法定节假日、年假、带薪病假、产假及陪产假、婚假等。6.    Team Member Awards       团队成员嘉奖7.    Team Member Training System       团队成员培训       In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University),       class training, cross training in sister hotels and internal transfer opportunities for all       full-time team members.       我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会       以及集团内部调动机会。8.    Variety of Activities       团队成员活动