• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住
• 人性化管理

岗位职责
1. Go to work on time. 
每班次应按时到岗。
2. Ensure Hilton’s Brand Service standards are consistently practiced by allteam members.
确保所有团队成员坚持执行希尔顿的品牌服务标准。
3. Lead the team of concierges, porters, door girls and drivers offer tip top  service to all our guests at any time.
领导礼宾部、行李生、门童和司机在任何时候任何环境下为所有客人提供杰出的服务。
4. To report to the Front Office Manager and dekeep a responsive, efficient and welcoming team  
向前厅部管理层汇报并与之紧密配合以发展及保持一个有责任心、有效率、热情好客的团队。
5. To ensure all members are fully conversant with the hotel operations to assist guests with any inquiries.
确保所有礼宾部成员全面了解酒店所有方面的运营，包括所有酒店功能及每日活动，帮助客人解决所有问题。
6. Arrange the delivery of luggage legitimately.
确保行李运送的流畅及高效并在需要时负责安全存放行李。
7. Ensure all the luggage carring and car arrange correctly and ensure all members know the process
确保所有行李运送及车辆安排以符合酒店运营程序的方式，并确保所有员工熟知行李及机动车记录流程。
8. The cleanliness of the hotel driveway, ground level foyer and lobby.
负责酒店车道、门厅及大堂的外观及卫生。
9. To ensure all members keep an interactive relationship with our guests, ensuring they are make welcome at all times. 
确保所有礼宾部成员和宾客保持良好互动关系，确保他们在任何时间都用良好的礼仪欢迎客人。
10. To develop relationship with relevant companies that will provide desired services..
发展和能提供宾客服务的公司之间的专业联系，并确保这些公司的服务符合酒店的期望和标准。
11.Acquaint the local tourist services inclusive of tours, scenic spot, restaurants, transportation and other expected service.
全面了解当地、城市及区域的旅游服务，包括旅行社、景点、餐厅、特别活动、交通以及所有宾客期望得到的酒店礼宾服务。
13. Deal with complaints, ensuring they are resolved expeditiously and report to FO manager immediately.
处理所有与礼宾部相关的投诉，确保迅速而有效的解决投诉并向前厅部管理层及时汇报。
14. To be fully conversant with all features and benefits of the Hilton HHonors Program.
熟知所有希尔顿荣誉客会项目的数据及福利。
15. Keep a sales attitude at all times and maintain an awareness of all sales opportunities.
在任何时候都保持销售意识，并抓住一切销售机会。
16. Making the training Plan for Concierge with FO manager and HR.`
和前厅部经理及人力资源部一起，为礼宾部的学习及发展准备并执行培训计划。
17. To prepare a thorough shift handover for the incoming Concierge Shift Supervisor, recording all details in the Concierge  Handover Diary.
为接班的礼宾部主管准备全面的交接，在礼宾部交接本上记录所有必要细节。
18. To be fully conversant with the Hotel Emergency and Evacuation procedures.
熟知酒店应急及疏散程序。
19. Chair regular meetings for the Concierge team, in additional to daily briefings.
在每日交班会之外，为礼宾部主持常规沟通会。
20. Ensure regular reviews are carried out with all members of the Concierge team.
确保为礼宾部所有成员进行阶段性工作回顾。
21. Motivate colleagues and create a team environment through living Esprit.
发挥才智，激励同事并创造一个团队合作的环境。
22. Ensure team members compliance with all company policies.
确保所有团队成员遵守所有公司政策及程序。
23. Ensure grooming within the department is in line with the Hotel policy.
确保部门成员的仪容仪表符合酒店政策。
24. Ensure the well being of all Concierge team members.
确保所有礼宾部成员保持良好状态。
25. Compile work schedules for the Concierge team, ensuring that manning levels are in line with business levels.
确保礼宾部团队遵守班次表，确保人员数量满足业务要求。
26. Oversee the  limousine drivers and representatives stationed at the Hotel, ensuring their whole attire is clean and smart at all times.
在任何时候监督并引领司机的着装整洁。
27. Ensure hotel limousines are clean, well maintained and services provided conform to the standards expected.
确保酒店车辆洁净、保养良好并且能提供满足酒店标准的服务。

岗位要求
1．大专以上学历，有同岗位工作经验1年以上
2．身体健康，品貌端正，形象气质佳。
3．优秀的组织管理能力。
4．优秀的交际能和沟通技巧。
5．善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

北京大兴希尔顿酒店位于大兴区高米店南里18号楼，现已正式开业， 填补了大兴区全服务国际品牌酒店空白、助力北京大兴国际机场配套建设、提升区域商务环境条件的同时，也为落实大兴区“三区一门户”功能定位，推动“新国门·新大兴”建设做出了积极贡献。北京大兴希尔顿酒店共设有101间设施齐全的客房和套房。所有客房均享有完备的现代化设施，为宾客提供一个静谧、便利的空间，放松安眠、恢复活力、焕发灵感。-------------------------------------------------------------------------------------------------------------------------------Benefits for Team Member员工福利1.    Free Duty Meals       免费工作餐2.    Free Dormitory for Non-Beijing Residence Team Members       为非本地的团队成员提供免费的员工宿舍3.    Social Insurance and Housing Fund       社会保险和住房公积金4.    Team Member Travel Program       团队成员入住优惠价5.    Leave Benefits       假期福利       Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc.       法定节假日、年假、带薪病假、产假及陪产假、婚假等。6.    Team Member Awards       团队成员嘉奖7.    Team Member Training System       团队成员培训       In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University),       class training, cross training in sister hotels and internal transfer opportunities for all       full-time team members.       我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会       以及集团内部调动机会。8.    Variety of Activities       团队成员活动