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Duties and Responsibilities工作职责:
1、准确无误的接听电话,并详细记录;
Answer the phone accurately and record it in detail;
2、掌握房态,并将房态准确无误的地输入电脑,并与前台保持密切联系,做好前台与楼层相关服务信息传达,遇有特殊事项及时向上级汇报;Master the room status, and input the room status into the computer accurately, and maintain close contact with the front desk, do a good job in the front desk and floor related service information communication, and report to the superior in time in case of special matters;
3、管理服务中心各项物品,并编写建档,定期清点,对外借物品进行登记,幷及时收回,严格执行客房钥匙,房卡的管理工作;Manage the items of the service center, and compile files, regularly count, register the borrowed items, and collect them in a timely manner, and strictly implement the management of room keys and room cards;
4、做好客人遗留物品的登记和保存工作,准确提供遗留物品查询服务;Do a good job in the registration and preservation of the items left by the guests, and accurately provide the inquiry service of the items left behind;
5、统计客房迷你吧的消费情况,填写酒水单,按规定时间送至前台收收银处打单,幷及时将当日消费数量发给楼层服务员补充到房间;Count the consumption of the minibar in the guest room, fill in the wine list, send it to the cashier at the front desk at the specified time to make a bill, and send the consumption quantity of the day to the floor attendant to replenish the room;
6、做好每日服务员考勤记录、病、事假条的保存;Do a good job of keeping daily attendant attendance records, sick and personal leave notes;
7、负责客房仓库管理,物品发放及月底盘点。Responsible for the management of guest room warehouse, the distribution of goods and the end of the month.
8、客房各项文档表格制作。Preparation of various documents and forms in guest rooms.
Basic Requirements 基本要求:
1、中专及以上学历
Technical secondary school degree or above
2、熟练使用office办公软件
Proficient in the use of Microsoft Office
3、有客房部同岗位工作经验者优先考虑
Working experience in the same position in the housekeeping department is preferred
The Barony Jinan East is an international five-star,branded hotel invested by the state-owned,Jinan Hi-tech Holding Group and managed by the Barony Hotels & Resorts Worldwide.济南君瑞酒店由济南高新控股集团投资,由君廷酒店及度假村集团管理的一家国际五星级品牌酒店。The Barony Hotels & Resorts is a fast-growing international hotel management group and gradually gaining market favor with its excellent brand and project operation. Following the successful grand opening and operation of Grand Barony Hotel Qingdao Airport,Grand Barony Wenzhou etc,and Grand Barony Jinan,Barony Park Qingdao etc. several hotel projects will opening soon. The Barony Jinan East will continue to serve the local market with its British style elegance, gentle and hospitality.君廷酒店及度假村是一家快速发展的国际酒店管理集团,以其卓越的品牌与项目运营逐渐获得市场青睐。继青岛国际机场君廷酒店、温州君廷大酒店等成功开业运营后,济南CBD君廷酒店、青岛胶州邦臣酒店等多个项目即将开业,济南君瑞酒店也即将为本地市场提供“优雅”、“绅士”与“好客”的英伦服务体验。The hotel is located in Jinan East High-tech District, a district full of modern vitality,and lies in the booming commercial center along Chunhui Road and Kehang Road. It has an advantageous geographical location and convenient transportation. It’s adjacent to Weizishan Park, Rainbow Lake and other scenic spots. The hotel is about 19 kilometers from Jinan Yaoqiang International Airport and about 14 kilometers from Jinan East Railway Station.酒店坐落于充满现代都市活力的济南高新区,处于春晖路与科航路一带正在蓬勃崛起的商业中心,地理位置优越且交通便利,毗邻围子山公园、彩虹湖等,悠然景观尽览自然之美。酒店距离济南遥墙国际机场约19公里,距离济南东站高铁站约14公里。The hotel has in total 317 guest rooms and suites, located on the 7th to the 27th floors; an All-Day-Dining western restaurant, a Chinese restaurant and 8 VIP rooms; a 900-square-meter Grand Ballroom and 600-square-meter several Meeting Space; and heated indoor swimming pool, a 24-hours fitness center and other service facilities.Adhering to the Barony Brand standards, The Barony Jinan East has extraordinary space design, authentic food and beverages, excellent service and first-class modern conference facilities and is dedicated to provide elegant and pleasant services for international business and leisure travelers.酒店拥有317间客房及套房,分布在酒店的7层至27层;全日制西餐厅、中餐厅及8个包厢、900平米的大宴会厅及600平米多功能会议区域;室内恒温泳池及24小时健身房等服务设施。秉承君瑞品牌卓尔不凡的空间设计,地道的美食佳酿,尽善尽美的服务及一流的现代化会议设施,济南君瑞酒店为国际商务与休闲度假旅行者提供优雅愉悦的优质服务。