• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 员工生日礼物
• 员工活动
• 包吃包住

Directs the Front Office Centre by overseeing, prioritizing and reviewing workflow and guidance to team members to meet deadlines and maximize efficiency including team cooperation & allocation of duties. Delivering high standards of Guest Services.
直接工作于前厅部中心，对部门员工的工作进行监督，优化，同时检查工作流程，亲自指导员工使之达到标准，发挥团队合作及工作分配的最大化效用。提供高标准客户服务。
Conduct performance management and where necessary implement disciplinary procedures in line with HR procedures where team members perform below standards or where there are conduct issues. To assist department manager arrange staff’s schedule.
实行绩效管理，并根据人事流程对员工绩效低于标准或存在问题的情况进行必要的纪律处分。协助前厅部经理制定部门工作排班。
To deal with daily Check-in, Check-out, reservation and reception. Greets and escorts Very Important Guests and attends to their special needs.
负责办理日常的入住，退房，预定以及接待工作。亲自迎接并处理贵宾入住期间的特别需求。
Openly communicates with staff through regular briefings where all relevant information is passed on.
定期与员工进行沟通，了解思想动态，确保相关信息正确传达到。
Properly and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to superior.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
Leads by example when attending to guest requests. Shows efficiency in constantly striving to provide Total Customer Satisfaction.
在面对客户需求时以身作则，并始终朝着使全体客户满意的目标而努力。
Follows hotel procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook/department procedure manuals / company policy manuals.
遵守酒店关于仪容仪表，绩效考评标准，职业卫生及安全，紧急预案，以及出现在员工手册/部门操作守则/公司政策守则上的其他相关政策及流程。
Takes responsibility to ensure all required tasks are completed accurately and within given time frames. Completes any other duties assigned by your manager.
在指定的时间内完成被分配的工作。完成部门经理指派的其他工作。
To execute any other duties as assigned by company or line manager.
执行酒店或直接上级安排的其他工作。

基建于曼谷的ONYX酒店集团全新推出的服务式公寓及共享生活概念酒店品牌一莎玛汇(Shama Hub),它将高效高能的共享空间融入公寓和酒店，用创新的设计理念优化“空间效能”，为宾客打造趣味盎然、灵活高效的旅居生活体验。针对“非传统一族”的新住宿时代正在悄然来临，作为全球第一批开业的莎玛汇酒店，海口莎玛汇服务式公寓酒店即将于2021年第二季度于海口盛大揭幕。海口莎玛汇服务式公寓酒店坐落于海口市西海岸新兴的商务区，地理位置优越，毗邻市政府，靠近海南国际会展中心，距离西海岸假日海滩及高尔夫球场仅5公里。酒店设施齐备，拥有140间客房及套房，整体客房秉承智能、智趣、智慧的设计理念，开放式的社交大堂一“汇 空间”(The Hub)，集前台、咖啡厅、酒吧、共享工作区域于一体，为旅居客人提供了一个生动鲜活、有趣多能的“汇聚之所”。