招聘预订文员 Reservation Agent_温州空港万豪酒店招聘信息-最佳东方

【岗位职责】

1. Handle inquires and bookings in accordance with the department’s procedures and guidelines.
按照部门工作程序处理客房的预订和咨询。
2. Review and deals with the daily reservation. To deal with faxes, correspondence checking (VIP’s, regular guest…), group allocations, and to respond to guest requests on a daily basis.
检查处理日常预订工作，处理传真、确认客人相关情况、团队房间安排以及及时处理客人需求。
3. Record and processes in-coming reservations and group reservations.
记录所有新进的预订。
4. Record and processes group reservations.
记录并处理团队预订。
5. Ensure all facts of a reservation have been taken action. Example: Transportation, Arrival Time,
Amenity and special requirements etc.
确保所有与预订有关的事宜都作妥善处理。
6. Provide information to clients on hotel services, activities and attractions in the local area.
向客人提供有关酒店服务，活动和观光景点的信息。
7. Records special billing arrangements for groups and MICE(Meeting, Incentive, Conventions, Exhibition)
录入有关团队和会议的特殊付款需求。
8. Handle and follows up allotments, waiting lists and customer deposits.
处理、跟进配合，团队名单及预订押金。
9. Process cancellation/amendments (Incl. Extended Stay & Early Departure) for FIT and group
reservations.
处理取消，更改预订（诸如：延住和提早离店等等）。
10. Investigate and handles no show reservations.
调查并处理预订未到的预订。
11. Liaise with Credit Manager for all reservations requiring credit approval.
与信贷经理联系有关信贷安排的预订。
12. Be aware of rate changes/ special offers/promotions/close out dates.
悉知房价变动，特殊安排，各种促销活动和预订截止日期。
13. To be fully conversant with all market segment and rate plans, together with special rates and packages.
悉知酒店各个市场细分和价格代码。
14. Monitor reservation levels and inform Reservation supervisor on current and future occupancy rates.
监控预订情况并通知预订部主管目前和未来的住房率。
15. Prepare reservation sales reports
准备销售报表。
16. To maintain high level of guest telephone contact skills while promoting the Hotel.
按照酒店标准保持高水准的电话应答技巧推销酒店产品。
17. Ensure all guest request are responded to immediately.
确保所有客人的需要都被及时回复。
18. Ensure correct and relevant information to the operating departments so that customer’s expectations
are satisfied.
确保将正确的信息传达至相关的运作部门以此来保证客人的要求能够实现，达到客人满意。
19. Handle inquiries and carry out bookings for Marriott Marsha in accordance with hotel procedures and
processes.
处理各种询问，按照酒店流程执行万豪中央预订系统给予的预订。
20. Co-operate with customers and other departments to prepare and find solutions for arrangements for
guest.
与客户及其他部门合作，做好预订准备工作。
21. Prepare and maintains files, reports, letters, memorandums and other relevant business documentation.
对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档。
22. Carries out other tasks as directed by supervisors.
完成上级交代的其他任务。
23. Abides by the Marriott Employee Handbook.
遵守万豪酒店的员工守则。
24. Abides by both the hotel and Marriott policies and procedures.
遵守万豪酒店的程序及政策。
25. Ensure data consistency between PMS systems and Marsha systems
确保PMS系统和Marsha系统保持数据一致性

【岗位要求】

1. Minimum 1 year experience in hotel industry
至少有1年的酒店业工作经验。
2. Access and uses of Sales & Reservation Computer programs.
掌握运用销售及预订电脑系统。
3. Access and uses approved computer software.
掌握应用已批准的软件。
4. Ability to work independently and as a team.
独立工作的能力及团队工作的能力。

5.Good command of spoken and written English.
良好的英语口语和书写能力。

6.Associate degree or above.

大专以上学历。

日常招聘接待面试时间：周一至周五10:00-16:00招聘地址：温州经济技术开发区滨海一道2007号温州空港万豪酒店人力资源部招聘热线：0577-88675130招聘邮箱：wnzap.careers@marriott.com酒店简介温州空港万豪酒店位于东海之滨的温州经济技术开发区滨海园区。酒店交通便捷，毗邻中国汽车金融论坛永久会址，且距离机场和S1线机场站仅10分钟车程，距奥体中心及万达购物广场仅20分钟车程，百岛洞头风景名胜区驱车1小时即可到达。酒店与雅林农业园及未来即将落成的奥特莱斯购物广场隔街相望。无论是亲近自然观赏无边花海或是享受繁华都市购物体验，在这里都能找到适合的休闲方式。酒店拥有260间优雅舒适的客房及套房，面积均在42平方米及以上。每间客房均采用无钥感应科技，并采用独特的开放式洗手间设计，令人耳目一新。贡厨西餐厅和大堂酒廊全日提供各式西餐、自助餐及下午茶美食。酒店更设有一间特色餐厅，配套全国烹饪比赛冠军厨师长和法国侍酒师比赛冠军及全国侍酒师冠军团队，旨在为宾客提供珍馐美味及高雅别致的用餐体验。面积约1, 500平方米、层高约10米的无柱式万豪宴会厅以及7个无柱式多功能厅宽敞明亮，完善的设施满足各类会议活动的需求。