招聘宾客服务文员_重庆金科大酒店有限公司招聘信息-最佳东方

岗位职责：
1.为宾客提供专业,友好,高效,热情的电话叫早服务问询服务预定服务。
2.掌握每日抵店宾客名单,特别是重要宾客和回头客, 了解他们的特殊要求。
3.负责及时准确地将宾客的留言输入系统中。
4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度。
5.确保所有电话的转接是按专业标准,并且有礼貌,热情友好的态度。
6.熟知酒店所能提供给宾客和来访者的服务和设施。
7.了解酒店的餐厅及其营业时间和经营范围。

任职要求：
1.大专毕业或同等学历，对数据及事务敏感。
2.说话口齿清楚，音质优美，反应敏捷；掌握电话交换机操作技能，懂得电脑终端、自动直播电话计费，打印以及叫醒服务机的操作方法；
3.能用英语与外宾进行流利的会话；
4.能适应倒班工作。

Exclusive Benefits for Our Most Valued GuestsJinke Grand Hotel Chongqing pays homage and inherit to Jinke bespoke service cultural past. The hotel's elegant decoration is imbued with a sense of chongqing local culture. Focusing on provide exclusive benefits for our most valued guests. IntroductionThe hotel located in Jinzhou business Centre, the future core area and circling-layering social Centre of Yubei District. Only 5 minutes’ walk to Subway Line5, with 30 minutes’ drive from Chongqing Bei Raiway Station and Chongqing Jiangbei International Airport, and drive to Chongqing Yuelai International Convention Center just 15 minutes. The hotel features total 308 rooms and 22 suites, with Simmons Mattress, Dyson Hair Dryer, Wireless Charging and High-tech equipment per deluxe room. Totaling 3500 square meters meeting areas, including 8 function rooms, one 1900 m2 pillarless grand ballroom, and one 850m2 pillarless function room, is easy to accommodate the event with various purposes. Jinke Grand Hotel Chongqing has 3 restaurants and 2 bars. The concepts differ greatly in their offering with a wide range of cuisines to cater to both international and local tastes. In addition, the fully equipped 24hrs gym, swimming pool and Executive Lounge provide the guests a moment of relaxing. 登顶礼遇尽属贵宾重庆金科大酒店，传承金科数十年传奇服务，遵循细致入微的定制化理念。融入重庆本地山水人文，赋予富丽典雅的装修精髓。给到访宾客带去优雅畅意的非凡体验。酒店概况酒店位于渝北区未来最繁华的金州商圈核心区域，即未来照母山首席圈层社交中心。步行5分钟可至轻轨5号线，距重庆火车北站及重庆江北国际机场仅30分钟车程，驱车15分钟即可到达重庆悦来会展中心。酒店拥有308间设计典雅的客房及22间套房，空间舒适宽敞，配备席梦思床垫，爱马仕洗浴用品，戴森吹风及无线充电等先进设施设备。总面积共35000平米的会议空间，包含8间多功能厅，1间1900平米的无柱大宴会厅及1间850 平米的无柱多功能厅，层高8米；所有会议空间都设有高清LED屏及先进的音响设备，可满足不同会议需求。5间风格独到的餐厅及酒吧，为品味人士提供环球珍馐美馔及至高的餐饮享受。另配备24小时健身中心，室内游泳池，以及行政酒廊，尽享舒适闲暇时光。