• 五险
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 发展机遇多

- Facilitates and ensures a sufficiently manned Front Desk counter at all times.
- 确保前台接待柜台始终有足够的人员安排。
- Maintains an active presence at the Front Desk to directly supervise the Guest Service Associates attending to the guests.
- 保持对前台的监管并监督宾客服务员的对客服务。
- Ensures strict key control procedures are adhered to.
- 保证严格执行钥匙控制程序。
- Double checks guest folios for completeness and accuracy.
- 核对客人账单以确保其完整性及准确性。
- Confirms the number of “ due out ” guests and scheduled late departures.
- 确认预退房的数量和对延迟退房的客人做出计划安排。
- Transacts foreign exchange and paid out request at the Front Desk.
- 在前台办理外币兑换、结账手续。
- Coordinates with the Concierge whenever necessary.
- 如有需要与礼宾部随时保持协调。
- Ensures that entries in every registration are properly encoded in the computer system.
- 确保将每一位入住登记的客人资料都相应输入电脑。
- Ensure the registered guest data keyed in PSB computer correctly and transmitted by the requirement of PSB.
- 根据公安局的要求，确保输入正确的入住客人的资料，并传输。
- Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
- 每天都核查团队账目，以确保账目能得到及时更新。
- Ensures ability of Guest Service Associates to implement a manual back-up system for Front Desk functions in case of computer breakdown.
- 确保宾客服务员在系统崩溃时能够进行手工操作。
- Administers the usage of safety deposit boxes.
- 掌握保险箱的使用情况。
- Ensures group arrivals and billings are properly prepared and executes.
- 确保预抵团队的入住及账目能得到恰当德准备和安排。
- Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room’s revenue.
- 监控房间分配情况，以确保让客人满意和让客房利益最大化的双赢状态。
- Verifies and updates the current room status.
- 检查并更新当时的房间状态。
- Verifies and updates the information endorsed between shifts.
- 检查并更新班次间信息的传递。
- Verifies and updates the expected or VIP or Group arrivals.
- 检查并更新有预定的客人及预抵VIP 或团队。
- Verifies and updates the day’s events in the hotel.
- 检查并更新酒店宴会会议的信息。
- Ensures that all reservations are checked, appropriate blockings are done and bookings or blockings are updates.
- 确保检查所有的房间预定，及其是否已合理分房。
- Ensures that the correct room status is promptly provided when requested.
- 确保房态是否合理已备不时之需。
- Advises the Credit Manager – credit of any potential credit risks and other related guest problems.
- 如有潜在的信贷危险或其他相关问题，及时通知信贷经理。
- Settles pending bills by contacting concerned guest, travel agent or Company.
- 与相关的客人联系以结清所有未结的客人、旅行社或公司的账目。
- Gives feedback to the Front Office Manager on staffing matters to determine official staffing levels for the section.
- 关于员工安排方面给前厅部经理反馈及提出意见。
- Ensures that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.
- 确保给每一位员工进行培训，以使员工有能力并有效的在其岗位上工作。
- Assists the Duty Manager in determining the training needs for the section.
- 协助值班经理决定部门的培训需求。
- Drafts training schedules for the month based on guidelines set by the Front Office Manager for approval; implements planned training activities.
- 根据政策制定每月培训计划，交于前厅部经理批准并于当月进行培训。
- Personally conducts/facilitates training activities in accordance with established targets.
- 根据已确立的目标亲自对员工进行实施培训。
- Contributes to total productivity of the Front Office Department by ensuring Guest Service Agent are able to take over tasks in the other sections.
- 使宾客服务接待员能够从事其它部门的工作以提高前厅部的工作效率。
- Monitors staff performance all throughout, documents both positive and negative performance indicators in preparation for the formal performance review.
- 始终监控员工的工作表现，记录所有正面和负面的表现，为日后正式评估做准备。
- Gives feedback to supervised staff on performance issues (both for the group as well as the individual) through regular coaching and counseling.
- 通过经常性的指导，定期的反馈员工的工作表现（包括个人和团队）。
- Continuously updates the Front Office Manager on matters pertaining to staff discipline.
- 有关员工纪律方面的事宜，应不断的给予前厅部经理更新。
- Ensures that all staffs report for duty on time, wearing the correct uniform and name tag at all time.
- 确保所有员工准时到达工作岗位，并始终按规定穿着制服和佩戴名牌。
- Ensures that all staffs provide courteous and professional service at all times.
- 确保所有员工始终保持礼貌和专业的服务。
- Ensures that the staffs adhere to the rules and regulations of the hotel.
- 确保员工始终遵守酒店规章条例。
- Facilitation regular reorientation for the staff on rules and regulations.
- 实施常规的针对规章制度的在培训。
- Immediately communication/updating staff on new rules/standards.
- 及时向员工传达新的规章制度和服务标准。
- Continuously monitoring implementation of rules/standards.
- 持续监察员工对规章条例和服务标准执行的情况。
- Maintains good relationships with colleagues and contributes to team spirit.
- 维持良好的同事关系，促进团队精神。
- Cooperates and coordinates with colleagues whenever necessary.
- 随时与同事合作协调。
- Interacts with other departments to provide additional or specialized guest services.
- 与其他部门合作，提供额外的个性化的对客服务。
- Attends schedules training activities.
- 参加定期的员工培训。
- Participates actively in hotel-initiated employee activities.
- 积极参与酒店举办的员工活动。
- Adheres to specified hygiene and personal appearance standards of the hotel.
- 按酒店的标准保持个人卫生和仪表整洁。
- Adheres to set procedures for attendance and timekeeping.
- 遵守酒店规定的考勤程序。
- Adheres to provisions outlined in the Employee Handbook, Disciplinary code and rules & regulations.
- 按照员工手册及相关规章制度的规定开展日常的工作。
- Reduces wasted materials and supplies by adhering to the Hotel’s guidelines on reusing and re-cycling.
- 遵守酒店循环再利用制度，减少物资和供给的浪费。
- Maintains clean and orderly work.
- 保持干净整洁的工作环境。
- Implements the identified best practices in the work area.
- 在工作区域执行制定的最佳操作方案。                                                                                                                                                                                                                     
- Practices the guiding principles in day to day interaction and actively encourages staff to do the same.
- 在每日工作中实践指导原则并鼓励员工一起实行。
- Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues
维持高标准的职业规范，道德规范和对客人和同事的态度。

百投集团简介 广西百色开发投资集团有限公司，前身是成立于 2003年7月9日的百色市开发投资有限责任公司，2011 年7月18日正式挂牌成立集团公司，是百色市重要的 投融资主体和国有资产经营实体，肩负着参与百色市 重点项目建设、培育发展资源优势产业、壮大国有资 本、创造价值、服务社会、成就员工的光荣使命。目 前，公司注册资本11亿元，在职员工475人，企业主 体信用评级AA级。公司经营主要涉及投融资、资产营 运、资本经营、城市项目的投资和管理、房地产开发 运营、工业园区建议运营、物流园区开发、农产品流 通、产业基金、小额贷款、煤电铝、铝精深加工、光 伏能源开发等重要领域。截止2018年，集团公司资产 总额368亿元。百色温德姆度假酒店简介 百色温德姆度假酒店由前百色饭店新建而来， 是由广西百投集团（国企）投资新建的豪华国际 品牌酒店，并委托香港第三方（豪亿）酒店管理 公司全权管理。故酒店还有一个名称：百色饭店。 酒店坐落于市中心右江之畔，俯瞰迷人江色；毗 邻百色园博园，环境优美、交通便利，距百色巴 马机场45分钟、高铁站10分钟车程。酒店蕴含典 雅的中式园林建筑风格，共拥有301间豪华观景 客房，5个特色中、西餐饮场所，荟萃精致美食。 1200平米无柱式国际会议中心，多功能厅、报告 厅、会议室等完善的会议服务设施，是承接各类 会展、婚宴的理想之所。酒店还配备SPA、温泉 泡池、室内恒温泳池、优雅棋牌室、茶室、健身 中心等丰富的康体场所，无微不至的个性服务， 丰盛的佳肴美馔，让您倍感优越尊荣！百色温德 姆度假酒店的开业，填补了百色市五星级酒店的 空白，即将成为百色市又一新地标！ 酒店历史 百色饭店诞生于1950年，最初名为百色 地委干部招待所，1978年更名为百色地区行 署招待所，1993年更名为百色饭店，隶属于 百色行政公署（2002年11月撤地级市后为百 色市人民政府），担负着重要接待任务，是 百色精神文明建设、经济发展和对外开放的 重要窗口。 百色饭店先后接待过上百位党和国家领 导人及欧美、东南亚各国代表使节和大批国 内外知名专家及贵宾，受到了社会各界人士 的好评，素有“百色国宾馆”之美誉，荣获 “市级文明单位”“诚信单位”“旅游涉外 饭店”等荣誉称号。 2017年百色饭店易地重建，全力为宾客 提供高品质的接待服务，致力打造成为红城 百色的一张亮丽新名片。