招聘Outlet Service Manager 餐饮服务经理_合肥元一希尔顿酒店招聘信息-最佳东方

As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards:

作为餐厅经理，您将应以最高标准完成以下任务

· Maintain a high customer service focus by approaching your job with the customers always in mind.

Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

· Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

能够提出对酒店的运作及环境有益的意见或建议。

· Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

· Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作，保证自己及其他人的安全。

· Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.

建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。

· Actively seek verbal feedback from customers and team members at each service period.

在服务期间积极收集客人及服务人员的反馈。

· Agree on and implement actions to make improvements to customer service.

就如何改进对客服务采取相应的措施。

· Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.

以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理

· Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.

在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。

· Be available to assist on duty in the restaurant and bars during any busy days or special events.

当餐厅或酒吧繁忙的时候提供必要的帮助。

· Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.

积极主动的为客人服务，满足客人合理要求，并且培训员工能够预见客人的需求

· Ensure all standards for service delivery as identified in the Guest Satisfaction manual and the Standard Operating Procedures manual are consistently delivered throughout the department.

确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻

· Able to explain the standards to the team and Managers, assessing team members against these standards.

能够按照服务标准评估其他员工的工作表现。

· Ensure that training on departmental standards is regularly conducted in the outlets.

确保日常部门的培训能够按照服务标准进行。

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.

针对工作中的不足制定计划，以避免影响对客服务质量。

· Implement and follow-through with improvements identified.

针对于工作中的不足采取必要的行动。

· Plan, prioritize, organize and control the day-to-day operation.

计划，确定优先次序，组织及控制每日餐厅的运营。

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).

制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）

· Communicate effectively with the Front Office and Groups & Tours teams to maximise inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.

有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。

· Describe, assign and delegate duties and authority for the operation of the restaurant at all times.

分配，指派，组织授权餐厅日常的经营工作。

· Understand the situation in other departments and their implications for your own department.

了解酒店其他部门的经营活动及其与自己部门的影响。

· Plan ahead and ensure adequate resources are available.

预先准备并确保各种经营设施设备的充足。

· Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.

有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。

· Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.

与客房部及工程部通力合作，保证部门设施的完好及清洁。

· Ensure that the shift is reviewed, and handovers and briefings are carried out.

确认每个班次之间做好总结，并与下个班次进行工作交接。

· Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.

协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。

· Attend and participate in regular F&B operational and roster meetings.

参加餐饮部例会。

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals and clear direction to the team.

理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。

· Set and agree to departmental objectives for self and team.

制定团队及成员的目标。

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.

随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。

· Seek out and maximize departmental and hotel revenue opportunities.

寻找机会，增加酒店及部门的收入。

· Be aware of potential highs and lows in the business.

能够预见营业状况的变化。

· Identify, communicate and act on potential sales leads.

共同鉴定和沟通与潜在的销售线索。

· Supervise the financial performance of the department in line with the profit plan.

在盈利预算的基础上对餐厅的财务进行管理。

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

在餐厅运营表现及财务目标的基础上，对餐厅的工作表现进行评估，制定未来发展计划。

· Complete regular financial and operating reports as required or requested by the F&B Manager.

完成餐饮部经理要求的财务报表及各种日常财务报表。

· Forecast potential revenues and costs.

能够作出收入及成本预算。

· Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.

根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。

· Ensure the health, safety and well-being of customers and all team members.

确保客人及员工的健康及安全。

· Ensure that hygiene training is conducted at least once a year.

确保每年至少组织一次食品安全培训。

· Carry out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

Get Away From The City-扫描相册中微信账号，了解希尔顿全球招聘信息！Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店，坐落于安徽省会城市合肥。酒店拥有532间豪华客房，致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区，距离合肥地铁1号线长淮站A出口仅需2分钟路程，距离合肥火车站仅需5分钟车程，距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造，客房面积均在41平方米以上，配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型，营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品；禅餐厅有中西式自助及特色零点；咖啡基诺提供各式甜点饮品；莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。这里可举办会议、婚礼、派对或展会，由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室，包括1600平方米无柱多功能宴会厅，内设同声传译系统，还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest! 希尔顿全球为您提供全球领域的就业发展机会：您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。在网页右侧FIND A JOB中，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。感谢您的关注！欢迎到酒店人力资源部直接咨询，您可以选择的路线如下：地铁：地铁1号线长淮站A出口-到达酒店地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站：1路、11路、21路西线、226路、801路、902路均可到达元一时代广场站下车-到达酒店由机场方向：乘机场大巴约20分钟到汽车客运西站，再乘地铁2号线到大东门转1号线，1号线长淮站A口出站-到达酒店由火车站方向：出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向：乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店