• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 年度旅游
• 人性化管理

·Be the Brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
成为酒店的品牌大使， 当客人走进酒店时给他们留下良好的第一印象。在酒店的大堂里协助客人，迎接客人，解决他们的要求，提供建议，带领他们到前台，餐厅和行政酒廊。
·Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, food and beverage outlets, and the Club Lounge.
在大堂和大堂吧迎接所有客人，回答他们的疑问，提出建议，陪同他们到前台，餐饮店和行政酒廊。
·Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
预测客人的需求，并以乐于助人和细心的方式处理客人的询问。
·Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the Guest Response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
最大限度地从客人那里获得关于酒店各方面的反馈，维护酒店客人反馈流程的主要职责，并实现客人满意度调查的目标。
·Welcome all guests in a polite and friendly manner.
以友好礼貌的态度欢迎所有的客人。
·Be helpful, empathetic and polite to all guests.
对客人友好， 富有同情心和礼貌。
·Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
通过友好有效的服务使客人愉悦并通过个性化高效率的服务赢得回头客。
·In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
深入了解希尔顿荣誉客会奖励计划。 确保所有的员工都得到相关培训。
·Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
确保每一位希尔顿荣誉客会的客人在前台入住时被识别，所有的员工得到相关培训。
· Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
负责将客人的意见集中到对客服务相关部门并及时更新客人历史纪录。
·Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and the Club Lounge.
对酒店了解，包括房型，房价，相关特征和设施，餐饮部门和行政酒廊。
·Develop a close and harmonious working relationship with all the other departments in the hotel.
和酒店的其他部门保持紧密和谐的工作关系。
·Have complete knowledge of Hilton hotels SOPs and local policies.
对希尔顿酒店的操作标准和本地政策完整地了解。
·Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
准时上班，着制服，佩戴名牌。 个人仪表符合酒店要求。以身作则。
· Develop knowledge about frequent guests, their special requests and needs.
对酒店的常客了解，知道他们的特别要求和需要。
·Be familiar with cultural differences in order to meet all different customer needs.
熟悉文化差异以便满足不同客人的需求。
·Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
在结束班次之前填写所有的当值表。
·Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
确保完成当值所有事务，对下一个班次交接时保证不遗漏任何和客人有关的信息。 确保所有的工作簿，交接班表良好保存
·Ensure that all logbooks, handovers and checklists are well maintained.
提供备选方案以满足客人对产品和福利的需求。
·Actively seek for customer feedback, handling their requests and complaints.
主动需求客人反馈，处理他们的要求和投诉。
·Suggest alternatives to meet customer needs in terms of product features and benefits.
建议替代方案，以满足客户在产品功能和效益方面的需求。
·Offer information and services where appropriate.
提供合理的信息和服务。
·Inspect VIP guest rooms prior to guests’ arrival.
当贵宾到达之前事先检查其房间
·Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
 在礼貌，帮助性和整体个人仪表方面以身作则。
·Maintain company sanitation standards in the department.
保持公司部门的卫生消毒标准
·Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
 保持客人满意度及通过个性化有效的服务来确保回头客。确保所有的客人都满意离店。
·Conduct site inspections as and when required by the Management.
当有必要时进行现场检查。
·Thank customers and invite our guests to return.
感谢客人并邀请他们再次光顾。
·Carry out requests as directed by the Management.
完成管理层的要求。
·Maintain good communication with other hotel departments to assist with guests' needs.
 需和酒店其他部门有着良好的沟通，来帮助客人的所需。

Get Away From The City-扫描相册中微信账号，了解希尔顿全球招聘信息！Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店，坐落于安徽省会城市合肥。酒店拥有532间豪华客房，致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区，距离合肥地铁1号线长淮站A出口仅需2分钟路程，距离合肥火车站仅需5分钟车程，距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造，客房面积均在41平方米以上，配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型，营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品；禅餐厅有中西式自助及特色零点；咖啡基诺提供各式甜点饮品；莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。 这里可举办会议、婚礼、派对或展会，由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室，包括1600平方米无柱多功能宴会厅，内设同声传译系统，还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest!  希尔顿全球为您提供全球领域的就业发展机会：您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。 在网页右侧FIND A JOB中 ，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。 感谢您的关注！  欢迎到酒店人力资源部直接咨询，您可以选择的路线如下：地铁：地铁1号线长淮站A出口-到达酒店          地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站：1路、11路、21路西线、226路、801路、902路均可到达              元一时代广场站下车-到达酒店由机场方向：乘机场大巴约20分钟到汽车客运西站，再乘地铁2号线到大东门转1号线，1号线长淮站A口出站-到达酒店由火车站方向：出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向：乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店