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工作职责:• 客人入住与退房:欢迎客人抵达,并高效处理入住手续,同时提供酒店及可用服务的所有必要信息。协助客人办理退房手续,确保账单准确无误,支付流程顺畅。• 客人互动与服务卓越:回应客人的询问和要求,提供关于酒店、当地景点和服务的准确信息,以提升客人体验。预见客人需求并提供个性化服务,确保所有客人都能在住宿期间感到被重视和得到良好照顾。• 解决问题与问题解决:专业且及时地解决客人的投诉或关切,确保任何服务补救措施都能满足或超出客人的期望。与其他部门合作快速解决问题,确保客人的体验积极且无压力。• 房间分配与协调:协助管理房间分配和特殊要求,尽可能满足客人对房间类型、景观或设施的偏好。与客房清洁和维修部门协调,确保房间干净、维护良好,并为客人抵达做好准备。• 沟通与跨部门协作:将客人的请求、偏好和关切传达给相关部门,如客房清洁、礼宾部和餐饮部,确保服务无缝交付。确保在酒店的物业管理系统(PMS)中更新客人信息,包括特殊请求和偏好,以便于未来住宿。• 行政与报告职责:在酒店的PMS中管理客人记录、预订和账单,确保所有交易的准确性和细节关注。准备每日报告,关于客人入住、退房及任何运营问题,确保管理层了解当天的活动。任职资格:在酒店业中具有客户服务或前台工作角色的先前经验。强大的沟通和人际交往能力,能够专业地处理客人的询问和投诉。熟练掌握酒店物业管理系统(PMS)和通用前台程序。出色的多任务处理能力,并能够在快节奏的环境中保持冷静和专业。精通英语;额外的语言能力是加分项。能够灵活工作时间,包括夜晚、周末和节假日。积极的态度和对提供卓越客户服务质量的真实热情。
Get Away From The City-扫描相册中微信账号,了解希尔顿全球招聘信息!Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店,坐落于安徽省会城市合肥。酒店拥有532间豪华客房,致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区,距离合肥地铁1号线长淮站A出口仅需2分钟路程,距离合肥火车站仅需5分钟车程,距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造,客房面积均在41平方米以上,配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型,营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品;禅餐厅有中西式自助及特色零点;咖啡基诺提供各式甜点饮品;莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。 这里可举办会议、婚礼、派对或展会,由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室,包括1600平方米无柱多功能宴会厅,内设同声传译系统,还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店,希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望,请不要犹豫,我们诚挚欢迎你加入希尔顿大家庭!Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest! 希尔顿全球为您提供全球领域的就业发展机会:您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。 在网页右侧FIND A JOB中 ,选择您感兴趣的国家和地区,输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会,注册账户,若对职位有兴趣,可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位,您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。 感谢您的关注! 欢迎到酒店人力资源部直接咨询,您可以选择的路线如下:地铁:地铁1号线长淮站A出口-到达酒店 地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站:1路、11路、21路西线、226路、801路、902路均可到达 元一时代广场站下车-到达酒店由机场方向:乘机场大巴约20分钟到汽车客运西站,再乘地铁2号线到大东门转1号线,1号线长淮站A口出站-到达酒店由火车站方向:出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向:乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店