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岗位职责
1.对员工考勤、考绩,根据他们工作表现的好坏,进行表扬或批评;To praise or criticize employees'attendance and performance appraisal according to their work performance;
2.掌握所辖客房的状况;
Grasp the status of the guest rooms under your jurisdiction;
3.检查客房部的设施和管理,抽查本部门工作质量及工作效率;
Check the facilities and management of the Housekeeping Department and check the work quality and efficiency of the Department by random.
4.负责对部门的工作策划,督导,与本部门的财政预算。
Responsible for the planning, supervision and budget of the department.
5.熟悉部门的运作情况,处理每天的事务,发现问题及时进行指导。
Familiar with the operation of the department, deal with daily affairs, find problems and provide timely guidance.
6.留意宾客动态,处理一般性的宾客投诉,有重大事故时须向部门经理报告。
Pay attention to guest dynamics, handle general guest complaints, and report major accidents to department managers.岗位要求
1.大专及以上学历或同等文化程度;College degree or above or equivalent educational level.
2.有较强的英语会话能力和一定的组织能力及协调能力;
Strong English conversational skills and organizational and coordination skills.
3.从事楼层主管工作5年以上;
More than 5 years'experience in Floor Supervisor.
4.熟悉客房管理专业知识、熟练运用电脑;
Familiar with the professional knowledge of room management and skilled use of computers.
云台山荣逸度假酒店是由荣盛康旅集团按照高星级标准投资建造、运营管理的一家集住宿、餐饮、会议、康体、娱乐功能等于一体的综合性酒店。Yuntaishan roeasy resort is a comprehensive hotel integrating accommodation, catering, conference, recreation and sports functions, invested and constructed by Rongsheng travel group in accordance with the high star standard.酒店座落于修武县青龙大道与宁城大道交叉口,毗邻国家AAAAA级风景名胜区、世界地质公园——云台山,距离修武西高铁站、修武汽车站仅2分钟车程,风光秀丽、位置优越、交通便利。The hotel is located at the intersection of qinglong avenue and ningcheng avenue in xiuwu county, adjacent to national AAAAA scenic spot, world geoparkpark -- yuntai mountain, only 2 minutes' drive from xiuwu high-speed railway station and xiuwu bus station, with beautiful scenery, superior location and convenient transportation. 酒店建筑面积约3万平方米,5栋楼宇,配置308间极具特色豪华客房,可容纳264人同时用餐的全日制餐厅,240平方米多功能厅及大小会议室3间,室外泳池、书吧、儿童乐园、影音播放室、棋牌室、健身房等,康体娱乐设施一应俱全。一流的设施、贴心的服务、优雅的环境,将为您的出差旅行带来全新的愉悦体验。The hotel construction area of about 30000 square meters, a total of 5 towering buildings, configuration 308 distinctive luxury rooms, can accommodate 264 people dining at the same time of full-time restaurant, 240 square meters multi-function hall and 3 size meeting rooms, outdoor swimming pool, books, children's park, video room, chess and card room, gym, etc., entertainment and sports facilities. First-class facilities, intimate service, elegant environment, will bring you a new pleasure experience of business trip.