• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 集团内发展
• 在线大学
• 年度旅游
• 领导好
• 待遇好

1.   Supervises Service Department staff to insure smooth and efficient operation during the assigned shift .
督促管理当值期间服务部接待工作，确保提供优质高效的服务。
2.   Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
3.   Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relation.
在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。
4.   Manages Service Department , resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment.
管理服务部，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
5.   Ensures that the day-to-day functions of the Service Department are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, registration cards and ADD management.
确保服务部的日常管理，包括但不局限于工作的监督、房间分配、报告、信用额度核对、电脑数据备份、主帐的核对及餐厅管理等。
6.   Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice , listens to and understands requests , issues and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率
作用，能应酒店需求调整工作时间。
7.   Supports and motivates Service Department team members by leading by example and employing competent and consistent management practices.
通过以身作则及实践管理，领导和激励团队员工。
8.   Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地参加职业培训,让员工保持水平一致。
9.   Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做员工的导师，提高员工水平，促进他们完成所设立的目标。
10.   Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
通过体现自身的专业素质，为服务部其他员工树立良好榜样。
11.   Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。
12.   Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
13.   Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。
14.   Assist the service managers with training all team member for ‘induction training’ and ‘on the job training’.
协助经理进行就职培训及在职培训。
15.   Maintaining in-depth technical knowledge and skills required for the job.
保持岗位所需的知识的更新。
16.  Be knowing the product knowledge. Remember the menu and drink list. Do to training to staff.
掌握产品知识，并且为员工提供相关的培训。
17.  To actively check team member product knowledge on each shift.
在工作中随时检查员工的产品知识。

横琴岛地处于港珠澳大桥大湾经济区，广东省自由贸易试验区珠海横琴新区片区，紧邻澳门，酒店毗邻中拉经济合作园区，国际金融中心和各大商业综合体，横琴总部。酒店周边交通便捷，距离市中心仅10分钟车程，距离珠海火车站仅需20分钟车程，距离珠海机场仅需45分钟车程, 距离横琴通关澳门的口岸10分钟，距离横琴长隆国际海洋公园不到20分钟。客房都可尽揽山景和西江的秀美江景，宾客还可升级至更加宽敞舒适的套房。  酒店拥有5间各具特色的多功能会议室，总面积达超过1000㎡，包括一间可配置先进的会议技术、总面积554平方米的大宴会厅，为您提供优质的会议与活动体验。酒店拥有现代设计，健康主题的全日餐厅，倡导绿色健康的生活理念，呈现出美味的健康饮食；餐厅外有500平方米的露天阳台可举办特色活动；4层的大堂吧的设计空间感和窗外壮观壮观江景为您舒缓旅途的疲惫。Benefits for Team Member员工福利 1.Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI. 酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits 全面的社会保险。4. Team Member Travel Program团队成员入住优惠价。5. Leave Benefits假期福利。6.We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。