- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
•Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
•Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
•Ensure effective training programs are in place for the following:
oNew Employee Orientation
oTrain the Trainer
oCustomer Service Training
oTechnical job specific training (through certification of departmental standards and procedures)
oSupervisory Skills Training
oManagement Development
oFire, Life and Safety Training
oSelling Skills
oEmployee retraining
•Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
•Maintains all hotel training records
•Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
•Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
•Attend departmental training session and critique performance
•Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
•Assist Department Trainers in preparing and conducting departmental training and assess accordingly
•Prepare and monitor training programs for:
oManagement Trainees
oWork Experience
oHotel School Trainees, etc
•Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
•Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
•Produce monthly training reports for your Manager and the General Manager including:
oInternal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
oExternal training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
•Liaise with other IHG Training Managers to share experiences and resources
•Liaise with educational institutions conducting hospitality and training courses
•Maintain current information and records of suppliers of training resources and materials
•Delivers briefings of all internal programmes to executive management and department heads
•Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
•Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
•Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
•Regularly communicates with staff and maintains good relations
•Works with Superior in the preparation and management of the Department’s budget
Required Skills –
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
•Proficient in the use of Microsoft Office
•Problem solving, analytical, reasoning, motivating, organizational and training abilities.
•Good writing skills
Qualifications –
•Bachelor’s degree or Diploma in Human Resources or Training.
Experience –
•3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
西安浐灞华邑酒店和西安浐灞假日酒店西安浐灞华邑酒店遵循华邑品牌理念,深刻洞悉国人餐饮及商务社交之需求,热忱发扬以“食”与“聚”为核心的“中华待客之道的艺术”。 坐落于浐灞生态区世博大道,交通便捷,毗邻自贸国际和砂之船奥特莱斯,步行5分钟即可到达地铁三号线务庄站,距离西安咸阳国际机场38公里,西安北站及西安火车站均16公里。酒店客房区域为15层至26层,拥有265间充满东方韵味和清新气息的客房及套房。餐饮服务及会议功能区为1层至4层,配备多种国际品质的餐饮选择,从彩丰楼中餐厅的精致菜品、鲜艳全日餐厅的中西式自助餐的特色风味,到麺家的中式宵夜,为宾客带来彰显身份的尊贵餐饮体验。华邑通晓国人商务社交之需求,从举茗邑的轻松会谈、聚膳邑的私人宴请,到一系列公共及私人空间,竭力满足宾客各项商务社交及休闲娱乐细节需求。1,200平米无柱豪华宴会厅及多个多功能会议室均配备完善会议设施,亦是举办会议及婚宴庆典的绝佳场所。 西安浐灞假日酒店位于自然环境优越的浐灞生态区,毗邻自贸国际、砂之船奥特莱斯和丝路国际会展中心。通达的交通,步行可达西安地铁三号线务庄站。酒店拥有181间温馨时尚的客房及套房,让商务旅行如家般自在,特色主题童趣房和“儿童食宿欢乐尽享”礼遇为家庭旅行者提供完美的欢乐亲子体验。在嗨碗全日制自助餐厅,品味全球美食饱览饕餮珍馐。现代化设计的天窗景观室内恒温泳池,在宾客出行之余焕活身心。我们以 “宾至如归, 笑由心生” 的品牌服务理念为商务会议、品质婚宴及社交活动提供与当地文化相融合的创意服务体验。无论是假期,还是公务,让西安浐灞假日酒店成为您下一次到访西安的首选酒店吧。