Supervise cash handling and banking procedures
监督现金的处理和存放程序。
·
Take carethe HOE and reduce the HOE broken and loss爱护HOE 降低家私的破损和流失。
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Enrol F&B Aspirerewards card members to meet the target招募爱仕积分会员,确保招募数量达标
·
Deal with irregular payments处理异常的付款情况。
Creating and implementing sales promotions and team member incentives as per discussion
with F&B Director.经过与餐饮部总监商议之后,进行销售促销及员工奖励活动。
·
Creating an environment where “everyone sells”. Set objectives for self and the team that
is higher than in the past. Improve action taken in order to create more sales.建立一个每个人都进行促销的工作环境,寻找机会,增加酒店及部门的收入。
·
Using key monitors and financial targets to evaluate the department’s performance and
make future plans.在大堂吧运营表现及财务目标的基础上,对大堂吧的工作表现进行评估,制定未来发展计划。
·
To complete regular financial and operating reports, as required or requested by the Food
& Beverage Director.完成餐饮部总监要求的财务报表及各种日常财务报表
·
Controlling costs without compromising standards. Communicating relevant financial
information to the team.坚决执行各种成本制度,与团队成员分享近期财务状况
·
Analyzing and explaining any financial variance against plan.为团队成员解释分析财务计划中的异常情况
·
Using key monitors and financial targets to evaluate the department’s performance and
make future plans.在酒吧运营表现及财务目标的基础上,对酒吧的工作表现进行评估,制定未来发展计划。
·
To Audit the reasonable work overtime and cease, control the human resource cost.审核合理的加班与补休,控制人力成本。
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Getting members of the team to work co-operatively with others.促使团队中的成员竭诚合作
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Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the lobby bar.随时更新团队成员与酒店其他部门的交流,了解酒店其他部门的活动,包括特殊活动,酒吧促销等等
·
Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。
·
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神, 以极其热心的态度对待所有的工作,并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
·
Showing teamwork and support to colleagues in the pursuit of team goals.通过合作及对同事工作的支持达到团队的目标。
Regularly evaluate staff & team performance by department feedback and goal.
根据部门目标及反馈,经常性的对员工及团队的表现加以评估
Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
为酒吧侍应生,主管提供基本的饮料知识和饮料服务的培训和管理技巧。
·
Complete spillage report and submit to Food and Beverage director at the Conclusion of each shift填写洒酒单并在每班结束后交给餐饮总监。
·
Resolve all complaints during duty and record all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
·
Collect the Guest Satisfaction feedback and record.收集顾客就餐满意度并记录在内
·
Monitor standards of guest facilities and services监督客用设施和服务的标准。
·
Shows enthusiasm and conviction that let guests to feel new experiences.善于沟通,展示热情使客人乐于尝试新体验。
·
To maintain a high customer service standard by keeping good sense of service.在整个工作过程中,始终保持高度的客户服务意识。
·
To have a positive attitude, taking personal responsibility and initiatively to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
·
Duty roster will be having separate shift or work by turns to meet the guest needs.执勤表需要有三班倒或两头班的班次来配合顾客的服务需求
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