财务回报:
参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督食品、酒水与人力成本。
与宴会部合作,发现提升营收的各种销售机会。推出促销活动,为宾客带来各种超值的杰出就餐体验。
确保安全处理信贷与财务交易。
FINANCIAL RETURNS:
Participate
in the preparation of the annual departmental operating budget and financial
plans. Monitor budget and control expenses with a focus on food, beverage, and
labour costs.·
In partnership with the catering office, identify additional sales opportunities to enhance
revenue. Drive promotions that deliver great dining experiences for guests at a
good value.Ensure all credit and financial transactions are handled in a securemanner.
员工团队:
处理员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。
教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工获得关于质量与服务标准方面的恰当培训,为员工配备完成所有工作所需的工具、设备和授权。
PEOPLE:
Manage
day-to-day staffing requirements, plan and assign work, and establish
performance and development goals for team members. Provide mentoring, coaching
and regular feedback to help manage conflict and improve team member
performance.·
Educate
and train all team members in compliance with federal, state and local laws and
safety regulations. Ensure staff is properly trained on quality and service
standards, has the necessary tools and equipment, and is empowered to carry out
job duties.宾客体验:
确保所有餐饮设备运行状况良好、定时清洁。
确保对包括宴会、会议场所在内的所有的餐饮设施进行清洁与除尘,并根据预期业务量储备适量库存。若有任何维修需求,应立即通知工程部。
制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应,确保达到较高的客户满意度。
GUEST EXPERIENCE:
Ensure all food and beverage equipment are in proper operational condition and are
cleaned on a regular basis.·
Ensure that all food and beverage facilities including banquet/convention space are cleaned,
vacuumed, and properly stocked according to anticipated business volume. Notify
engineering immediately of any maintenance and repair needs.·
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and
prompt manner to all guest questions, complaints and/or requests to ensure a
high level of guest satisfaction.企业责任:
为酒店管理本地餐饮市场营销计划; 跟踪本地竞争酒店动向及行业趋势。同行政副主厨一起审查并核准菜单设计与构思。
执行恰当的餐饮库存流程。决定所有食品、酒水、物资和设备的库存量。
确保食品、饮料、库存及设备的安全储存,及时、高效地补充供货,同时降低浪费的情况。
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