• 凯悦免费房
• 关爱的氛围
• 宿舍环境舒适
• 培训与成长
• 集团内部调动
• 五险一金
• 营养工作餐
• 员工生日礼物
• 带薪年假

【职位描述】
主要职责
Main Duties

行政
Administration
	监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.
	保管所有永久审计资料的原始文件。
Maintains organized files of all pertinent audit records 

宾客服务
Customer Service
	遵循品牌承诺并始终提供优异的对客服务。
Ensures to deliver the brand promise and provide exceptional guest service at all times.
	在适当的时候为其他部门的内部客人提供优质服务。
Ensures to provide excellent service to internal customers in other departments as appropriate.
	礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
	友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
	与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.

财务
Financial 
	确保遵循与财务记账，资金处理及营业执照相关的酒店、公司及当地的政策与法规等，及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
	通过学习多项技能、多项任务和有弹性的日程安排运用而达到工作效率最大化，以完成经营上的财政目标和顾客期望。
Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
	全面理解凯悦国际对于收入审计的要求目标，这样就能对酒店的收入和票据提供一个完善有效的审计系统。
Understands thoroughly Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
	为会计和其它部门的日报和月报提供一份收入情况的明细。
Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
	向各部门经理提供他们所需的收入数，以便他们掌握各自中心的赢利情况。
Provides Heads of Department with the revenue figures necessary for them to operate their individual profit center’s profitability.
	确定酒店每日所有的收入是否入账和正确的记录，包括对夜审、前厅和餐饮部的收银员审计。
Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded.  In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.
	在交与应收款会计处之前，审计挂账和信用卡消费的客户。
Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections.
	审计客房部和餐饮部的收入明细，和夜间审计人员所做的营业报告。
Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
	审计电话、传真和复印的收入，除非它们的帐单可以从电脑系统中自动传输。
Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.
	审计所有营业部门的收入，例如车库，专卖店，洗衣房和商务中心。
Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.
	保证每日的宴会收入全部入帐。
Ensures that all the day’s Banquet revenue has been recorded.
	检查收银员的个人报告和现金交款记录是否相符。
Checks the daily General Cashier’s report against recorded cash movement.
	监督收银员的长短款情况，并汇总审查原因，报送到财务总监处处理。
Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Director of Finance’s office.
	核实电脑系统的报告记录是否全面反映了每天所有的营业情况。
Verifies that the computerized Daily Report reflects completely all of the day’s transactions.
	复查现金提取单和津贴的合理性，是否经过批准，和提供的说明。
Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
	核实确认免费房、自用房、收费房的房费是否有文件支持。
Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
	辨别检查系统中正常房费和合同价房费的准确性。
Spot checks the accuracy of regular and contractual room rates in the system.
	复查所有签单消费和宴请消费帐单的正确性并保证这些单据都通过授权的签名批准。
Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorized.
	审计所有餐饮部因扣减或免除所形成的负数结帐单的形成原因和是否经过管理人员和厨房制度的批准。
Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet captain’s/automatic kitchen orders.
	审计餐厅作废账单是否经过批准及作废的原因。
Audits the List of Voided Restaurant Checks for proper approvals and explanations.
	检查餐饮部结帐单，外币兑换水单和发票，审查表格填写是否有遗漏和不合规的地方。
Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
	复查每日的客账情况，对有可能损失的情况进行调查。
Reviews the guest ledger balances daily and research questionable movements.
	对滞后结账的情况进行调查，并将一些具体的细节原因转达给信贷经理，以便更进一步的追查。
Investigates late charges and skippers.  All details should be forwarded to the Credit manager for further action.
	保证所有员工的挂账在每月末被关掉或转入C/L。
Ensures that all employees’ City Ledger Accounts are closed at month end.
	突击检查客房帐单，健身中心的消费人数和相关票证等的情况。
Carries out surprise checks of rooms, fitness centre attendance and related collections, etc.
	突击检查清点收银员在柜台的备用金。
Carries out surprise cash counts of cashier’s floats.
	监督前厅部夜间审计的执行情况。
Monitors the organized execution of the night audit program by Front Office personnel.

人事
Personnel 
	按时出勤和保持仪容仪表，确保穿着合体的制服，并符合酒店和部门的仪表卫生标准。
Assists to oversee the punctuality and wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
	完成年度发展评估的讨论，制定自己的职业目标。
Completing annual Performance Development Discussions, making professional development goals.
	确保与酒店内部各个级别的员工之间保持良好的工作关系，积极关心他们的安全与发展。
Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their safety and development.
	在每个部门内支持以人为本理念的推行。
Supports the implementation of The People Philosophy in every department in the hotel.
	根据营运、财务和行政理念的标准工作
Work following the operational, financial, administrative philosophies. 
	确保工作表现符合酒店规章制度与程序以及适用的法律法规。
Making sure the performance in accordance with policies and procedures and applicable laws.

其他
Other Duties
	随时保持有责任感的表现，正确代表酒店和凯悦国际。
Exercises responsible behavior at all times and positively representing the hotel and Hyatt International.
	阅读并理解员工手册，遵守酒店的制度和规定，特别是关于消防、卫生、健康和安全方面的政策和流程。
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
	参加必要的培训和例会。
Attends training sessions and meetings as and when required.
	完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.

【任职要求】
大专以上，一年相关岗位经验，西安市本地。

       西安高新凯悦尚萃酒店坐落于汉唐时期“八水绕长安”的源头皂河之上，坐拥核心CBD，汇集高端产业集群，交通十分便利，移步即享多元化繁华街区。酒店作为中国西北首家凯悦集团创意无限系列的酒店，由普利兹克奖获奖日本建筑师隈研吾设计亲自操刀设计，是唐代传统文化的时尚重新诠释，融合现代前卫元素的新构想，让古老的贸易路线与现代的商业相得益彰，随时随地让宾客身处时尚荟萃之地。       酒店拥有231间温暖舒适的客房及套房，采用柔和放松的基调，天然木纹凹槽的墙壁犹如竹林般，让宾客更好的得到内心的平静和身心的放松。每一扇门前的马蹄铁门牌号，唤醒了你与丝绸之路有更密切的联系，这里就是属于你的茶马古道上的旅程驿站。在这里，现代的舒适设施也不会被遗忘 - 每个房间的独立Panasonic nanoeX空气净化系统确保呼吸焕活，零负担入住，为你的健康保驾护航，畅想一夜酣眠。       丈八2号 酒吧和餐厅正等待着一个充满友谊和狂欢的夜晚，这里是心之所向的绿洲花园。我们为食客提供了创新融合的本地风味及地道经典菜肴，精选新鲜食材，每道菜肴都经过了厨师的巧手炮制。坐在一步一景的户外露台上，感受在竹林中的美食盛宴，是味蕾和体感的双重满足。       酒店已于2023年冬季盛大起航。在这里，你将听闻更多有关西安的内幕消息和趣事，激发宾客对当地风情的兴趣及热情，我们将引导你了解不为人知的宝藏打卡点，一切从尚萃出发，我们就是要“哄”你出门，漫步在城市的大街小巷，深度探索古老的习俗、美食和文化传统，尽享专属自己的精彩生活。