招聘亚太区房务产品及服务经理 Room Division Product & Services Manager

Purpose

• He formalizes and updates all key information on its services in Club Med formats

• He is at the forefront of innovation in its scope of services

• He identifies and plans, in the short and medium term, the priorities for change for its scope of services in line with the company's strategy

• He manages the deployment of new services within its scope with the Product & Services Directors of the zones as well as the experts

• He is responsible for the application and update of Product standards on the APAC scope and provides expertise and support to all the zone of the BU.

• He proposes and participates in the evolution of digital software and services within its scope according to operational needs or product innovation with the DXR manager

• He optimizes the performance (customer satisfaction/profitability) of existing services within its scope

• He is the guarantor of the quality of the information communicated to operational staff (Zones Product & Services Directors (DPS)) to implement the new services of its business lines

• He takes part in construction/renovation projects.

• He contributes to the development of the division’s skills.

• In cooperation with the Product coordination manager, he communicates product information on its scope of services

• He works closely with the Purchasing Department on Shanghai and Singapore to ensure product consistency, development of new products and constant improvements in line with budgetary issues.

• Together with the experts and Area Service Directors, he contributes to the development of local sales.

Reporting

APAC Product & Services Director

Mission and Main task

1. Strategic plan

• Carry out a diagnosis of your product and identify areas for improvement to optimize services

• Carry out product recommendations, ensure competitive monitoring on the services provided by your product

• Contribute to the Strategic Plan of existing new products within its scope.

2. Seasonal overview

• Perform seasonal REX (FMG/Economic) on its products

• Coordinate feedback and recommendations from the DPS

• Establish recommendations for future seasons based on REX, and DPS returns

3. People

• Monitor the service pool of its cluster

• To be proactive in terms of staff framing, productivity ratio and profiles

• Ensure the development of know-how and know-how-to-be within the scope of the company by participating in the definition and updating of training content, by participating in training or mobilization activities

• Share new developments with the UDT, co-construct the corresponding training modules, participate in the first training sessions

4. Deployment of new services

• Participate in the framing of the need (development of functional, technical or digital specifications, tests before launching the pilots)

1. Strategic plan

• Carry out a diagnosis of your product and identify areas for improvement to optimize services

• Carry out product recommendations, ensure competitive monitoring on the services provided by your product

• Contribute to the Strategic Plan of existing new products within its scope.

2. Seasonal overview

• Perform seasonal REX (FMG/Economic) on its products

• Coordinate feedback and recommendations from the DPS

• Establish recommendations for future seasons based on REX, and DPS returns

3. People

• Monitor the service pool of its cluster

• To be proactive in terms of staff framing, productivity ratio and profiles

• Share new developments with the UDT, co-construct the corresponding training modules, participate in the first training sessions

4. Deployment of new services

• Participate in the framing of the need (development of functional, technical or digital specifications, tests before launching the pilots)

• Produce and deliver deployment kits on the services within its scope.

• Formalize information for operational staff (DPS, Experts), inform them if necessary

• Participate in the operational implementation and support of the deployment: training, steering, support and assistance (telephone or physical)

• Share new developments with the UDT, co-construct the corresponding training modules, participate in the first training sessions

• Formalize REXs

5. Implementation and optimization of existing services

• Participates in the regular updating of product referencing

• Ask for updates on product standards within the Asian scope (bed size…)

• Writes functional specifications for purchasing (call for tenders for suppliers and subcontractors), research, testing and qualitative evaluation of products

• Maintains the relationship with external service providers (subcontractors, partners…)

• Monitors the qualitative and economic performance of the products of its division

• Carries out visits to monitor the implementation of services and formalize diagnoses and recommendations in support of operational departments

6. Construction/Renovation project based on the capacity plan of the BU

• Updates the construction specifications, is responsible for updating the standards within the Asian scope, if needed

• Participates in the development of construction programs for site openings or renovations

• Monitor the progress of the project until it opens and ensures coordination with all internal and external stakeholders: decorators, architects, technical design offices, operational teams

• Responsible for validating plans at each stage of the project up to delivery for services within its scope (Accommodation, laundry, technical premises, arrivals area, lobby, front desk, guest relation, back office, courtesy room, convention centre, Lounge and common area 5T spaces, Villas and chalets)

• Accompanies the operational teams during the delivery and opening of the site

• Responsible for representing the P&S stream in one or more renovation or construction projects, represents the entire divisions during the entire development phase until the end of the first opening season

7. Digital services evolution

• Participates in digital innovation projects within its scope in collaboration with gMDT and DXR teams

• Formulates the evolution needs of tools and software to product owners

• Able to test and evaluate proposals

• Leads the implementation and operational support of new tools

• Is a source of proposals for changes

8. Supervises RM missions/NA support of his/her collaborator

• In collaboration with the UDT, coordinates the training, support and guidance of the reception teams for NA and RM within the APAC perimeter.

• Supervise the updating of all training materials

• Supervise the inventory of fixtures of all accommodation and occupancy rules

• In collaboration with the financial department, supervises audit missions on compliance with local sales procedures

Tools

• Proficiency in computer tools (Excel, Word, PowerPoint)

• GM feedback, Review Pro

• MOZAIK, Agora, NA, PMS, ETIS,

• QlickView

Objectives and evaluation criteria

• Ability to innovate

• Relevance and reliability of analyses and studies

• Quality of the deployments carried out

• Results of the proposed new services (financial and/or qualitative)

Know-how

• Mastery of oral and written English is essential

• Mastery of Chinese is a plus

• Desired operational experience

• Project management and coordination of business expertise

• Knowledge of the products and businesses in the scope of consolidation

• Technical business knowledge for construction and renovation projects: Equipment, standards and health and safety legislation...

• Financial skills, business sensitivity: P&L, Bcases, Balance sheets, numerical analyses.

• Strong analytical skills: synthesis skills, conceptualization, strategic vision

• Very good writing skills: formalization of recommendation concepts and action plans.

• Sensitivity to digital tools, social networks

• Easy public speaking adapted to all audiences

• Strong interpersonal skills, ability to federate

Attitude

• Compliance with Club Med's values

• Organized

• Rigorous

• Analytical and synthetic mind

• Ease of communication

• Creativity and innovation

• Active listening and questioning skills

• Ability to change

来自法国Club Med是目前全球最大的度假连锁集团之一，成立于1950年，第一个度假村位于瑞士，大受欧洲客人的喜爱，并在之后陆续成立海滩度假村，在1979年于马来西亚成立第一家亚洲度假村，目前已有约80家度假村分布于世界各地。作为高端度假休闲品牌，Club Med不仅给客人安心舒适的假期，也是我们客人身份的彰显—尊贵体面。绝美精致、无忧无虑的自由空间、应有尽有的假日享受、友好而舒适的氛围、有趣的多种活动项目……所有的这些都将留给我们的客人一段最美好的假日回忆。 Club Med度假村以阳光沙滩、高山滑雪闻名，遍及全球30多个国家的80个Club Med度假村总是座落于世界上最为浪漫魅力、宁静安详的地方，每一处都是适合放松身心的度假天堂。Club Med不断发展着多元文化交融的和谐氛围。Club Med所提供的世外桃源、应有尽有、多元文化、活力无限和极品休闲五大主题假期，让尊贵的客人可以自由选择能够充分满足个性化需求的度假胜地。 2010年开始，复星集团开始入股，并协助Club Med在中国的发展。在其大力支持之下，在中国的第一座冰雪度假村已于2010年底在中国黑龙江亚布力隆重开业，诚邀更多的中外游客一起来体验全新的奢华冰雪假期；第二座度假村位于桂林也于2013年投入运营；位于珠海东澳岛的度假村是Club Med在国内的第三座度假村，也是国内的首座海滨度假村，于2014年揭幕。现在与三亚海宇旅业投资有限公司合作共同开发位于三亚湾的度假村项目，为地中海俱乐部在国内成立的第四间高端度假村。 2015年复星集团正式成功收购Club Med , 并开始积极协助Club Med在中国的产业发展。计划在中国每年以2家度假村的速度积极发展。Club Med十分重视中国市场的发展，致力于将欢乐带给更多的中国及外国消费者。我们在全球均设有销售办事处，随着中国度假村数量的增加，越来越多的外国游客来到中国、认识中国、了解中国，因为我们相信中国是一个潜力巨大的市场。无论是对中国游客还是外国游客都充满了无限的吸引力。