招聘Room Division Expert房务专家_Club Med地中海俱乐部招聘信息-最佳东方

He/she is a specialist ensuring high level of products and services and client satisfaction in his field of expertise.

Geographic scope: China resorts (AI resorts and CM Joyview) with occasional missions in other resorts of APAC region

Purpose of the job

The Expert supports daily the resorts in order to:

· Respect the customer contract by guaranteeing 100% conformity compared to product standards

· Deploy product evolutions linked to his expertise and follow their operational life

· Bring strong field support to Club Med resorts on a regular basis and in case of particular operational difficulties

· Develop collaborators skills with trainings, in cooperation with HR team

· Participate to transversal projects (including IT and digital) to evolve product and services

He/she holds a regional scope, yet is able to hold a one-time in-resort manager mission in order to secure the product delivery and/or to develop future managers

The Room Division Expert:

· Coordinates and is responsible for support and evolution of the following fields: Guest Relations Department, Front Desk Service, Lodging Service, Transport Service, Meeting & Events

· Ensures conformity, optimization and sustainability of the services delivered

· He/she guarantees the Club Med spirit

Operational missions

1. Quality:

· Performs quality diagnosis of the services under his responsibility and delivers action plan to improve quality

· Controls the application of standards, hygiene and security rules in collaboration with the Hygiene & Safety department. Define service standards for welcome & lodging services to implement in resort

· Controls Room division product consistency on his scope of resort

2. Budget management:

· Participates to structures/costs optimization

· Participates to increase resorts’ local incomes through the implementation of sales support (program, posters, book…)

· Advises Regional P&S Manager on operating budget definition for his products and services (Opex/ Capex) and on product evolutions quantification in his perimeter

3. Product & Services Evolution

· Performs studies & benchmarks, searches for market knowledge

· Shares Best practices at the BU level

· Participates with Regional P&S Manager to steer the new BU activities or products’ implementations through feedback analysis and benchmarks

· Contributes to operations modes/ SOP elaboration (on internal tool Mozaik)

· Drafts specifications of services/activities for Local Purchases service

· Looks for new sourcing opportunities. Follows and analyzes products and services pilots and conducts return on experience

3. Organization:

· Supports the teams during the season and openings & closings for seasonal resorts

· Supervises Resorts’ Room Division managers in:

- The Organization of the teams

- Respecting internal and external procedures

- Respecting the budget

- The implementation and application of safety and hygiene standards in his area of service

· Suggests new operating modes to improve service and productivity:

- Through the implementation of a new welcome & lodging services organizations

- Through new equipment implementation

- Through action plans validation concerning welcome & lodging services renovation or any other new projects

- Through the implementation of fact sheets or functional specifications for the production

4. Human Resources:

· Suggests Room Division Manager objectives to CDV (Chef de village)

· Participates, with the help of (training and HR managers, to training programs implementation to reinforce team professionalization in welcome & lodging services

· Detects young talents, referents, Key GOs, identify their training needs and contribute to their development

· Is proactive on job frames and profiles according to products evolution

6. Resort Monitoring:

· Visits each resort regularly to ensure the compliance with the group’s objectives and to compare products standards

· Reports resort tours conclusions including action plans to hand to the CDV, Room Division Manager, P&S Manager, VP Operations

· Reports Season priorities to P&S Manager and VP Operations

· Collaborates with Regional P&S Manager for activities follow-up (quality/price ratio, quality, service providers, …)

2. Development & construction projects

· Contributes to the work at the new resorts: detailed plans analysis, dimensioning and functional design of the reception, lobby, laundry service, common areas …

3. New resorts’ opening:

· Collaborates with Construction team in listing the SOE (small operating equipment) and other equipment needs

· Collaborates with HR Regional team to prepare the staffing guide

· Assists Resort Managers to ensure the smoothness of villages opening as well as the correct implementation of staffing guide and product standards

Tools

Microsoft office pack +NA – booking system, PMS – hotel management system (the knowledge of these tools can be acquired)), guest satisfaction tools: Review Pro & internal survey GM Feedback

Objectives and evaluation criteria

· Respect of the standards (compliance rate)

· Relevance of reports

· Relevance of proposed actions plans

· Rigor in the follow-up of the deployments and action plans

Quality of new services proposals, implementation and returns on experience

Technical expertise required

· Very good knowledge of the hospitality market with a focus on front desk and accommodation services practices

· Understanding / quick learning of Club Med products

· Knowledge of China market practices and Chinese customer

· Capacity to analyze and to prioritize

· Capacity to synthetize and formalize

Chinese & English proficiency

Human qualities required

· Leadership, Organization and management skills

· Capacity to drive change

· Mobility, reactivity and flexibility

· Relational skills & team player attitude

· Ability to coach

· Initiative spirit and “yes we can” attitude

来自法国Club Med是目前全球最大的度假连锁集团之一，成立于1950年，第一个度假村位于瑞士，大受欧洲客人的喜爱，并在之后陆续成立海滩度假村，在1979年于马来西亚成立第一家亚洲度假村，目前已有约80家度假村分布于世界各地。作为高端度假休闲品牌，Club Med不仅给客人安心舒适的假期，也是我们客人身份的彰显—尊贵体面。绝美精致、无忧无虑的自由空间、应有尽有的假日享受、友好而舒适的氛围、有趣的多种活动项目……所有的这些都将留给我们的客人一段最美好的假日回忆。 Club Med度假村以阳光沙滩、高山滑雪闻名，遍及全球30多个国家的80个Club Med度假村总是座落于世界上最为浪漫魅力、宁静安详的地方，每一处都是适合放松身心的度假天堂。Club Med不断发展着多元文化交融的和谐氛围。Club Med所提供的世外桃源、应有尽有、多元文化、活力无限和极品休闲五大主题假期，让尊贵的客人可以自由选择能够充分满足个性化需求的度假胜地。 2010年开始，复星集团开始入股，并协助Club Med在中国的发展。在其大力支持之下，在中国的第一座冰雪度假村已于2010年底在中国黑龙江亚布力隆重开业，诚邀更多的中外游客一起来体验全新的奢华冰雪假期；第二座度假村位于桂林也于2013年投入运营；位于珠海东澳岛的度假村是Club Med在国内的第三座度假村，也是国内的首座海滨度假村，于2014年揭幕。现在与三亚海宇旅业投资有限公司合作共同开发位于三亚湾的度假村项目，为地中海俱乐部在国内成立的第四间高端度假村。 2015年复星集团正式成功收购Club Med , 并开始积极协助Club Med在中国的产业发展。计划在中国每年以2家度假村的速度积极发展。Club Med十分重视中国市场的发展，致力于将欢乐带给更多的中国及外国消费者。我们在全球均设有销售办事处，随着中国度假村数量的增加，越来越多的外国游客来到中国、认识中国、了解中国，因为我们相信中国是一个潜力巨大的市场。无论是对中国游客还是外国游客都充满了无限的吸引力。