SERVICE AND ORGANIZATION
• Ensure compliance with the customer contract for its service by applying standards for all his services
• Be the guarantor of a joyful environment within his perimeter.
• Support the creation of innovative and diversified events
• Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department.
• Inform your manager of information from the field, dysfunctions observed in your department
• Propose appropriate solutions.
• Customize customer service without incurring additional costs or changes in the standards defined by the Services Department.
• Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs.
• Adapt the organization according to infrastructures,
• Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary
• Organize and distribute work for the restaurant team.
• To be a force of proposal on the evolution of high-end service in his service.
QUALITY / HEALTH AND SAFETY:
• Establish, apply and monitor the application of health and safety standards in his department.
• Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager)
• Ensure the maintenance and preservation of premises and equipment
• Participate in the Health and Safety Unit.
• Ensure good waste management in the service (sorting, collection…)
• Ensure good management of dangerous products in the service (storage, protection equipment…)
• Limit electricity and water consumption
ECONOMIC RESULTS:
• Guarantee the operation of your service within a given framework (budget, performance, staff)
• Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards.
• Submit monthly economic results to your manager.MANAGEMENT
• Demonstrate leadership
• Adopt a coaching posture in your management
• Ensure the reception, implementation and integration of GO/GEs in your department
• Define personal objectives and support his team or its affiliates, and evaluate them
• Supervise and lead in a transversal logic
• Implement and comply with HR procedures and have them validated by your own manager
• Manager by proximity: show, train and enforce
• Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up
• Be exemplary through his visibility among teams and customersWe hope:
You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.
You are responsible for the quality and relationships of your team with GMs.
Your KPI
-Client:Quality of reception and service
-Business:Respect for equipment and heritage. Orders management And development of sales
-People:Absenteeism rates, Turn over and team development
来自法国Club Med是目前全球最大的度假连锁集团之一,成立于1950年,第一个度假村位于瑞士, 大受欧洲客人的喜爱,并在之后陆续成立海滩度假村,在1979年于马来西亚成立第一家亚洲度假村,目前已有约80家度假村分布于世界各地。作为高端度假休闲品牌,Club Med不仅给客人安心舒适的假期,也是我们客人身份的彰显—尊贵体面。绝美精致、无忧无虑的自由空间、应有尽有的假日享受、友好而舒适的氛围、有趣的多种活动项目……所有的这些都将留给我们的客人一段最美好的假日回忆。 Club Med度假村以阳光沙滩、高山滑雪闻名,遍及全球30多个国家的80个Club Med度假村总是座落于世界上最为浪漫魅力、宁静安详的地方,每一处都是适合放松身心的度假天堂。Club Med不断发展着多元文化交融的和谐氛围。Club Med所提供的世外桃源、应有尽有、多元文化、活力无限和极品休闲五大主题假期,让尊贵的客人可以自由选择能够充分满足个性化需求的度假胜地。 2010年开始 , 复星集团开始入股, 并协助Club Med在中国的发展。在其大力支持之下 ,在中国的第一座冰雪度假村已于2010年底在中国黑龙江亚布力隆重开业,诚邀更多的中外游客一起来体验全新的奢华冰雪假期;第二座度假村位于桂林也于2013年投入运营;位于珠海东澳岛的度假村是Club Med在国内的第三座度假村,也是国内的首座海滨度假村,于2014年揭幕。现在与三亚海宇旅业投资有限公司合作共同开发位于三亚湾的度假村项目,为地中海俱乐部在国内成立的第四间高端度假村。 2015年复星集团正式成功收购Club Med , 并开始积极协助Club Med在中国的产业发展。计划在中国每年以2家度假村的速度积极发展。Club Med十分重视中国市场的发展,致力于将欢乐带给更多的中国及外国消费者。我们在全球均设有销售办事处,随着中国度假村数量的增加,越来越多的外国游客来到中国、认识中国、了解中国,因为我们相信中国是一个潜力巨大的市场。无论是对中国游客还是外国游客都充满了无限的吸引力。