Mission 1:
Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and
communicating Club Med’s employee-development strategy across different platforms:
· TRAINER: Facilitate training with excellence. Inspire them!
· COORDINATOR: Coordinate technical trainings and talent development with main actors.
· CONSULTANT: Facilitate & coach managers to assess
· PERFORMANCE: Identify needs and deliver effective solutions.
· ADMINISTRATOR: Validate, record, report training activity & results.
Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.
Mission 2:
Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.
Mission 3:
Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.
JOB SUMMARY:
· Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools.
· Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels.
· Analyzes, develops, and improves training modules and tools.
· Assesses performance issues - researches and proposes actions and/or alternatives.
· Optimizes tools & procedures.
· Coach Managers
· Personally, facilitates and co-facilitates training programs.
· Evaluates impact of training solutions.
· Documents and reports training results.
· Assures local training compliance.
· Works with minimal supervision to complete established goals and objectives
· Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs.
· Deploys all aspects of high-potential development programs for local GE employees.
· Creates/coordinates annual training plan for resort populations.
· Plans, organizes, presents, and facilitates training programs for all resort populations.
· Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives.
· Coaches & supports managers on performance & hospitality challenges.
· Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices.
· Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms.
· Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms.
· Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels.
· Assures local compliance with training & training-related requirements.
· Participates collaboratively and professionally with other HR & UDT members to achieve team goals.
· Assures effective two-way communication at all levels of responsibility.
· Participates in HR and UDT meetings as appropriate.
· Continually maintains, updates his/her facilitation & hospitality competencies.
· All other duties as assigned.
PROFILE:
1.English (Mandatory)
2.Bachelors / BAC+3 degree in Education, HR Management or HR Development.
3.Experienced hospitality trainer with strong presentation & learner engagement skills.
4.Hospitality Team Management experience.
bility to work autonomously in “consultant mode” with minimal supervision.
5.Ability to anticipate and initiate key training priorities aligned to individual development.
来自法国Club Med是目前全球最大的度假连锁集团之一,成立于1950年,第一个度假村位于瑞士, 大受欧洲客人的喜爱,并在之后陆续成立海滩度假村,在1979年于马来西亚成立第一家亚洲度假村,目前已有约80家度假村分布于世界各地。作为高端度假休闲品牌,Club Med不仅给客人安心舒适的假期,也是我们客人身份的彰显—尊贵体面。绝美精致、无忧无虑的自由空间、应有尽有的假日享受、友好而舒适的氛围、有趣的多种活动项目……所有的这些都将留给我们的客人一段最美好的假日回忆。 Club Med度假村以阳光沙滩、高山滑雪闻名,遍及全球30多个国家的80个Club Med度假村总是座落于世界上最为浪漫魅力、宁静安详的地方,每一处都是适合放松身心的度假天堂。Club Med不断发展着多元文化交融的和谐氛围。Club Med所提供的世外桃源、应有尽有、多元文化、活力无限和极品休闲五大主题假期,让尊贵的客人可以自由选择能够充分满足个性化需求的度假胜地。 2010年开始 , 复星集团开始入股, 并协助Club Med在中国的发展。在其大力支持之下 ,在中国的第一座冰雪度假村已于2010年底在中国黑龙江亚布力隆重开业,诚邀更多的中外游客一起来体验全新的奢华冰雪假期;第二座度假村位于桂林也于2013年投入运营;位于珠海东澳岛的度假村是Club Med在国内的第三座度假村,也是国内的首座海滨度假村,于2014年揭幕。现在与三亚海宇旅业投资有限公司合作共同开发位于三亚湾的度假村项目,为地中海俱乐部在国内成立的第四间高端度假村。 2015年复星集团正式成功收购Club Med , 并开始积极协助Club Med在中国的产业发展。计划在中国每年以2家度假村的速度积极发展。Club Med十分重视中国市场的发展,致力于将欢乐带给更多的中国及外国消费者。我们在全球均设有销售办事处,随着中国度假村数量的增加,越来越多的外国游客来到中国、认识中国、了解中国,因为我们相信中国是一个潜力巨大的市场。无论是对中国游客还是外国游客都充满了无限的吸引力。