1. To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of customer service within the department.
通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。
2. To maximize room sales and revenue for the hotel. Planning and monitoring of any upselling campaign being established at the Service Department.
为酒店创造最高的收益。制定计划并时时监控服务部已实施的促销活动。
3. To maintain a high standard of customer relations/customer service within Service Department. 
维护并保持服务部与住店客人之间良好的关系，同时提供高标准的服务。
4.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
5. Handles complaints promptly and efficiently, taking the necessary action. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满。回访客人，确保客人对解决方法满意。
6. Check guest`s satisfaction, solve the problem in time , pass the information to the people who`s concerned, and keep the record. 
询问客人的满意度，如有意见及时反馈给相关人员。并且做好顾客意见记录。
7. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
8.Uses creative management skills to solve guest and team member problems . Ensures compliance with company standards to ensure consistent high quality guest relations .
遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。
9. Manages Service Department , resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment .
管理服务部，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
10. Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保有效的预定。
11. Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.
按照客人的预定或喜好安排房间，并做详细目录管理。
12. Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way.
确保宾客档案信息及时录入公安报告系统。
13.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
14. Maintaining in-depth technical knowledge and skills required for the job.
保持岗位所需的知识的更新。
15.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1. Communicates effectively and clearly.
有效清晰交流。
2. Actively listens and builds on other ideas.
积极聆听、多方位思考。
3. Is culturally sensitive.
文化敏感。
4. Good written and verbal skills.
良好写作和口头表达能力。
5. Strong leadership and people management skills, added with good training skills.
较强的领导和人员管理技能，附加培训技能。
6. Guest oriented and able to confidently build and exceed the service standards.
以客户为导向，并能够自信地建立和超过服务标准。 
7. Strong interpersonal skills and attention to detail.
较强的人际处理能力并关注细节。
8. Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统，包括希尔顿自有的管理系统。

Required Qualifications必要的资历要求：
1. Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。

乌鲁木齐站希尔顿花园酒店坐落于大美新疆天山脚下的乌鲁木齐经济技术开发区，得天独厚的地理位置，让它成为众多游客和商务人士出行的首选。酒店的交通极为便利，从机场出发，仅需25分钟车程就能直达酒店，极大地减少了旅途的疲惫。如果您选择高铁出行，酒店毗邻乌鲁木齐高铁站，步行5分钟即可轻松抵达，无缝衔接您的出行计划。酒店周边的商业商旅资源丰富，步行8分钟以内，您就能步入热闹非凡的万达商圈，尽情享受购物、美食与娱乐的乐趣；或是漫步至小绿谷生态公园，在城市的喧嚣中寻得一片宁静的绿洲，感受大自然的清新与美好。Hilton Garden Inn Urumqi Railway Station is located in the Urumqi Economic and echnological Development Zone at the foot of the Tianshan Mountains in Xinjiang Province. The transportation of the hotel is very convenient, from the airport, only 25 minutes to the hotel, greatly reducing the fatigue of the journey. If you choose to travel by high-speed rail, the hotel is just a 5-minute walk from Urumqi High-speed Railway station to seamlessly connect your travel plans. The hotel is surrounded by rich commercial travel resources, 8 minutes walk, you can enter the lively Wanda business district, enjoy the fun of shopping, food and entertainment; Or stroll to the small Green Valley Ecological Park, in the hustle and bustle of the city to find a quiet oasis, feel the fresh and beautiful nature.乌鲁木齐站希尔顿花园酒店拥有166间现代化客房，全面覆盖无线网络，让您随时随地都能保持在线。65寸液晶投屏电视，为您打造私人影院般的观影享受。客房内采用标准的舒达双专利床垫，贴合人体曲线，给予身体恰到好处的支撑，让您仿佛置身云端，拥有一夜好眠。酒店提供多种房型供您选择，无论您是独自出行、情侣相伴，还是家庭出游，都能在这里找到最适合的房间。Hilton Garden Inn Urumqi Railway Station has 166 modern rooms with full wireless Internet coverage, so you can stay online anytime, anywhere. 65-inch LCD projection screen TV, for you to create a private cinema viewing enjoyment. In the room, the  standard Suda double patent mattress fits the curve of the human body, giving the body just the right support, so that you feel like you are in the clouds and have a good night's sleep. The hotel offers a variety of room types for you to choose from, whether you are traveling alone, as a couple, or as a family, you will find the perfect room here.