岗位职责
1检查房态并记录
2、将“请勿打扰”房间汇报给楼层主管
3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等
4、为房间补足酒水与日用消耗品
5、清洁并整理客房洗手间里的客用物品
6、为客人悬挂衣服和清理客人随带的小物品
7、更换我们可以触及的电灯泡
7、清理已退的房间
8、将送餐桌或托盘从房间内撤出
9、汇报房间内是否有损坏物品
10、报告房间内需要维修的问题
11、汇报有可疑行为的客人
·12、汇报房间遗失物品
13、汇报是否有客人私占的酒店公有物品
14、上交给楼层主管拾到物品
15、为客房做清理后的最后检查
16、填写客房服务员每日报表
17、清理楼层走道服务区域和楼梯
18、清理窗户内部
19、检查住客房客人的洗衣并通知洗衣房
20、为客人收洗衣并送至洗衣房
21、帮助洗衣部人员开客房门送洗衣
22、当客人刚入住时为客人准备欢迎茶水
23、提供擦鞋服务
·24、根据客人类型准备鲜花等级
25、发现并去除地毯上的污渍
26、根据客人要求移动及重新排放家具挪动摆放床垫等
27、人工或用机器为地面打蜡抛光
·28、清理冲洗楼梯及楼梯口
29、依据客人具体要求放置婴儿床加床板变压器吹风机等
30、参加各种会议
31、参加不同的培训
32、检查并记录酒水消耗量补入新的酒水
33、整理员工车中有污损的布草
34、将员工车中的垃圾清除
35、完成楼层主管交给的额外任务
36、填写房间状态表
37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛
岗位要求
1、身体健康,而且适应长时间工作
2、能够承受工作压力
3、视力好
4、会说基本英语口语
广州华厦国际商务酒店是广东省旅游控股集团有限公司属下的一间中外合资四星级酒店,位于广州市新中心天河区中央商务核心区和金融商贸、科技和文化中心,是集商务、会议、住宿、餐饮、写字楼、康体及娱乐于一体的多功能智能化会议式商务酒店。 酒店位于各交通网络之汇点,毗邻广九直通车站、地铁站,距琶洲会展中心仅10分钟车程,往白云国际机场仅需30分钟车程,商务、购物、娱乐方便快捷,是商旅人仕云集之处。 酒店外观以广东特有的岭南文化为设计风格,清新雅致,简洁明亮。酒店拥有202间豪华舒适的各类型客房。客房设计豪华气派,景致优美,凭窗远眺,都市美景尽收眼底。酒店还向客人提供免费的移动上网服务。 豪华气派的多功能会议中心,共有多个不同规格的会议室,总面积达400多平方米,可容纳250人,会议及视听设备配套齐全,包括先进的高科技多媒体会议设备、音响、舞台灯光等智能系统,是举办各种产品展示、新闻发布会、商务洽谈签约、学术研讨会及各种展示活动的理想场所。 无论繁忙的经商或写意的旅居,置身其中,既可领略繁华的现代化大都市休闲购物、娱乐消遣的乐趣,又可尽情享受方便、快捷、舒适的全方位贴身服务,确是理想居停之所。 Introduction The Landmark International Hotel, a joint venture 4-star hotel is a subsidiary of GUANGDONG PROVINCLAL TOURISM HOLDINGS CO.,LTD. It is located in the heart of Guangzhou new district-Tianhe Central Business District of finance, trading, shopping, technology and culture. It is a multi-functional intellectual and commercial hotel of accommodation, conference, business,food and beverage, offices, entertainment as well as leisure. Enjoying the prime location, the hotel is next to the Eastern Railway Station and Metro Station. It takes only 10 minutes by subway from CECF Pazhou Complex, 30minutes drive away from Baiyun International Airport. The elegant and fashionable appearance of the hotel makes it a great landmark in the busiest business area in North Tianhe. The hotel has 202spacious and well-appointed guest rooms of various types with spectacular view of the modern city. You can also experience a traditional welcome and the home comforts away from your home with all the necessary cyber facilities. Besides, guests can connect to broadband Internet in all rooms. The charming and delighted Western restaurant and Chinese restaurant are providing delicious cuisines. Our Multimedia Conference Centre, covers an area of 400 square metres with different sizes multifunction rooms of admitting 250 persons is fully equipped with high-tech visual and audio facilities, Powerpoint and professional stage lights. It is ideal for new products introduction meetings, business negotiation, news release, contract-signing and academic seminars, etc. In addition, Business Center, Beauty Salon, Top brand Shopping Arcade and other entertainment facilities are available for your selection. With convenient transportation, fully-equipped facilities and perfect service, Landmark International Hotel is of course an ideal for both business as well as the leisure travelers.