• 五险一金
• 带薪年假
• 包吃包住
• 节日礼物
• 技能培训
• 岗位晋升
• 人性化管理
• 管理规范
• 领导好
• 员工生日礼物

热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。同时要求在便利店、健身房、餐厅服务（包括宴会，大堂吧，送餐）的服务人员能为客人提供有效率以及专业的服务，符合希尔顿花园酒店服务标准令客人感到舒适满意。
  
  
1. To maintain a
  high customer service focus by approaching your job with the customers always
  in mind.
  
在整个工作过程中，始终保持高度的客户服务意识。     
  
2.To have a
  positive impact, taking personal responsibility and initiative to resolve
  issues, always clearly  communicating
  with both customers and colleagues.
  
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
  
3.To contribute ideas and suggestions to enhance
  operational/environmental procedures in the Hotel.
  
能够提出对酒店的运作及环境有益的意见或建议。
  
4. To actively
  promote the service and facilities of the Hilton Garden Inn Hotels to guests
  and suppliers of the hotel.
  
能够积极的向客人及供应商推荐酒店的服务及设施。
  
5. To perform all duties
  and responsibilities in a manner that ensures your safety and that of others
  in your workplace.
  
在工作过程中能够做好本职工作，保证自己及其他人的安全。
  
 
 
  
  
6. Maintains the efficiency of
  departure by checking all guests folios to ensure accuracy of charges.
  
确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。
  
7. If necessary, to
  help the guest to accept reservations, detailed document the location of the
  room, be fond of, prices, telephone and special requirements, etc.
  
如有必要，帮助客人订房，详细记录房型、喜好的位置、价格、电话以及特殊要求等。
  
8. Promotes HHonours and its associated
  benefits to guests who are not already enrolled in the program. Ensures that
  existing HHonours members receive personal and professional service that
  recognizes them as important guests and that their benefits are received.
  
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
  
9.Checking-in guests in
  accordance with their reservation details, ensuring that the registration
  card is completed, reservation information confirmed, HHonours and Frequent
  Flyer Number enquired about, and method of payment secured.
  
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
  
10. Inputs information in to Fidelio regarding guests, ensuring accuracy
  and that all details are completed and that the information can be clearly
  understood by other team members.
  
将准确完整的信息录入酒店管理系统，以便大家分享。
  
11.Maintains awareness of guest’s profile and specific preferences,
  ensuring that they are acted upon for each reservation.
  
维护顾客档案和信息，确保预订的有效性和准确性。
  
12.Ensures that guests profiles and information is input in to the Police
  Report system in a timely and accurate way.
  
确保宾客档案信息及时录入公安申报系统。
  
13.Is up to date with information on facilities, attractions, places of
  interest, sights and activities in and around hotel.
  
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
  
14.Effectively communicates, coordinates and cooperates with   other 
  department.
  
 与各部门进行有效的沟通合作。
  
15.Ensures that the day-to-day functions of the front desk are completed.
  Including but not limited to checklist, trace reports, credit limit checks,
  and online back-up.
  
确保完成行前台每日的任务，其中包括但不仅限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。
  
16.Ensures that front desk /outlet stock is managed and not wasted,
  maintaining costs where able.
  
节约成本，确保存货不浪费。
  
17.Adheres to the company credit policy at all times when handling cash,
  credit card transactions, city ledger, providing currency exchange services,
  LPO and third party payments for rooms, meetings, F&B and any other
  charges that may be incurred by guests.
  
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
  
18.Maintains the efficiency of departure by checking all guests folios to
  ensure accuracy of charges.
  
确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。
  
19.Ensure the correct operation of the switchboard for fast and efficient
  transferring of internal and externalcalls.
  Greets customers immediately with a friendly and sincere welcome. Responds to
  inquiries withaccurateinformation regarding hours of outlet operation,
  directions to local attractions, ormeeting rooms, etc.according to individual
  needs.
  
快速高效的转接所有来电，诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。
  
20.Greets all guests communications with a warm tone, ensuring that they
  feel welcomed and appreciated when contacting the hotel.
  
交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。
  
21.Handles and delivers messages in a confidential and professional
  manner, maintaining guests privacy and integrity of the message, and ensuring
  that the message is accurate and delivered to the guest in a prompt and
  timely manner.
  
准确及时的为客人传递信息，确保顾客隐私。
  
22.Must be fully familiar with emergency contingency plans/safety and
  responsibilities relating to specific positions.
  
熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。
  
23.Handles and stores guests’ luggage in a safe and secure, organized and
  systemized way.
  
有条理的安放和储存客人的行李并确保安全。
  
24. Ensures that the concierge team facilitate a prompt departure for all
  guests by ensuring that their luggage is brought from their rooms promptly
  when requested, or offered assistance when in the lobby. Also to ensure that
  all guests are offered to make arrangements for transportation and that they
  are invited back and farewell.
  
如有需要，帮助客人拿取行李，确保其及时办理离店，安排运送，同时欢迎他们再次光临。
  
25.Manage Pavilion Pantry, adheres to the hotel selling strategy of demand
  based pricing and maintains rate integrity by offering clear, transparent,
  and value for money rates to guests. 
  
管理便利店，根据价格要求向客人提供相应的物品。并且提供多样的便利物品让客人选择。

怒江希尔顿花园酒店是怒江首家国际品牌酒店，位于云南省怒江州泸水市新老城区交汇处，紧邻怒江通达桥，坐落在“怒江西岸”旅游综合体的入口，俯瞰怒江最宽江面。酒店周边配备完善的餐饮娱乐停车设施，距离州政府、市政府和客运站等的车程均在五分钟左右。酒店秉承着“为顾客提供优质服务和宾至如归入住体验”的理念，按希尔顿酒店标准，打造了85个山景房和120个江景房共205个客房，其中2间豪华套房、2间家庭套房和4间家庭房。配备设施完善的会议室、全日制餐厅—花荟·味、大堂吧—花荟·品吧，满足您的各种用餐需求，24小时营业的便利店—好味亭、自助洗衣房和健身房，为您带来愉悦的旅程时光。怒江希尔顿花园酒店，无论是休闲度假、会议活动还是公务旅行，为您带来与众不同的体验。我们全体员工用一杯浓浓的“夏拉”欢迎您的到来！