• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 年底奖金
• 节日福利
• 员工生日礼物
• 节日礼物

职位描述 Job description
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintain positive guest and colleague interactions with good working relationships.
5.记录客人点菜并及时提供产品和服务，不得无故延误。
Record the guest order and provide products and services, without undue delay.
6.熟悉并对餐厅菜单和酒单有相当的了解。
Familiar with restaurant menu and wine list.
7.向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
8.保持所有酒水和客人供应品的标准库存量。
Ensure par stock level of all items and guest supplies according to hotel requirement.
9.确保根据要求和运作需要做好餐前准备工作。
Ensure well prepare before the meal according to requirement and operation need.
10.清洁并重新摆设餐台和餐桌。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
11.根据要求准备及服务鸡尾酒。
Prepare and serve the cocktail based on the request.

任职要求 Qualifications
1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。
Passion in the Service Industry, with good service awareness, communication skills, and team spirit.

        铜官窑丽景酒店，坐落于具有“百亿铜官窑、再现唐韵的铜官窑国风乐园文化旅游度假区内，总建筑面积约13万㎡，主楼12层，客房628间套，拥有大型宴会厅、会议厅、行政楼层、总统套房、标准室内泳池、康体娱乐、综合餐饮等高品质服务分区。是能够同时容纳1500人会议、用餐、住房的高星级综合型接待酒店;是可以承接车辆展览的高规格会展型酒店;铜官窑丽景酒店是以铜官窑陶瓷文化为主题、极具唐风古韵的文化度假酒店。       铜官窑瑞景酒店是一家民国风格休闲度假型精品酒店。酒店总建筑面积约4.3万平方米，主楼6层，拥有客房248间套，由世界一流设计师“杨邦胜”先生设计。       铜官窑绿心谷酒店，是连锁奢华至臻品牌，静处湖南长沙铜官窑国风乐园度假区内，总建筑面积约13500㎡，设计理念与铜官窑文化环境相辅相成，舒展湖湘文化脉络，共有68套别墅作为尊享私密空间，入户阳光泡池，与美景同醉，舒适惬意，专业的管家服务将24小时为阁下提供无微不至的细心照料。酒店以民俗建筑为主，并带有地方性文化建筑，形成以木结构为特色的建筑群，积淀着深厚的湖湘文化。以水、石、荷、廊为造景要素，形成带漏窗环廊，曲廊环绕，书香悠悠，期待与阁下一同寻访梦中的世外桃源