招聘楼层主管 Floor Supervisor_三亚文华东方酒店招聘信息-最佳东方

Duties andResponsibilities责任和义务

1.Prepare room attendants daily work assignment.

准备客房服务员的每天工作分配表

2.Inspect all vacant and occupied rooms tocheck standards of cleanliness, missing guest amenities and/or supplies. Reportany problems to the Room Attendants and follow up.

视察所有空房以及有人入住的房间, 检查清洁的水准及缺少的客用物品. 有任何问题都告知客房服务员跟进.

3.Ensure all departure rooms are checked andreleased promptly for guests check in.

确保检查所有已退房间并且尽快释放让新的客人可以及时入住

4.Inspect all VIP rooms ensuring that all specialrequests and amenities have been set up

仔细VIP房间卫生,考虑客人的所有特殊要求并且提供适当的客用物品

5.Spot check Room Attendants and ensure thatproper cleaning procedures and steps are taken at all times.

对客房服务员进行抽查, 并确保他们无论何时都进行正确的清洁程序和步骤

6.Follow up on all guest requests and provideprompt service with minimum delay.

跟进所有的客人要求, 并及时提供服务, 不可稍作延误

7. Supervise all special projects and updatethe file accordingly, i.e. mattress turning, renovations, monthly and quarterlycleaning plan and general cleaning, etc.

监督所有的定期打扫项目, 并如期更新档案, 如: 床垫更换, 翻新, 月度和季度计划卫生和大清等

8.Provide on-the-job training and identifytraining needs.

提供在职培训并且确定员工培训的需要.

9.Evaluate Room Attendants performance asrequired.

按照酒店标准来评估客房服务员的表现

10.Check daily for maintenance condition, makework orders for repairs and follow up for prompt service.

每天检查维护状况, 下整修单并且跟进以确保及时维修

11.Ensure supplies are correctly ordered,properly stored and re-used as directed to avoid wastage, including linen andmini bar items.

确保物品补给订单的正确, 为了防止浪费, 可进行适当的储存和循环利用, 包括布草和小酒吧物品

12.Assist with general inventories.

协助盘点

13.Responsible for the cleanliness of thepantry, keeping it clean, tidy and hygienic at all times. Check the equipmentfor room attendant using and keep them using for next day.

负责准备间的清洁, 随时都要保持准备间干净整洁和卫生，检查完成工作员工的工作车、工具篮等工具的清洁保证第二天正常使用

14.Read and initial supervisors log book daily.Enter any special requests or messages for follow up by the next shift.

每天阅读主管笔记本. 将下个班次需耍跟进的工作记录进笔记本

15.Assist to evacuate in-house guests duringfire evacuations.

在紧急状况下, 协助疏散所有客人

16.Ensure all equipment is in good conditionand working order.

确保所有的设备都状态完好,可正常工作

17.Perform other reasonable duties as requiredby the department head from time to time.

任何时候都可以履行部门经理分派的其他任务.

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya 文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com