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· Installsand establishes all Guest Recognition Processes at the hotel.
· 建立并完成酒店里所有的宾客识别管理计划。
· Review arrivalinformation on a daily basis: VIP, special occasion guests, repeat guests andlong stay guests.
· 查看每日的VIP报表，根据不同的VIP提供个性化服务。
· Support and assistin Guest History and Guest Preferences to ensure accurate and pertinentinformation to achieve consistent deliver to guests throughout the hotel.
· 维护和协助建立宾客的客史和喜好，并保证其合理性和准确度，以便能给客人提供完美的入住体验。
· Be familiar with LQEand USP and is guided in daily work by these.
· 熟悉LQE和USP的服务标准，并应用于日常工作作为指导。
· Ensure that guestcomplaints are properly logged and acted upon by trying to avoid any guestleaving the hotel dissatisfied.
· 确保客人的投诉被及时的处理和记录，避免任何一位客人因不满而离店。
· Always cooperatewith all relevant departments to working together on every guest questions orrequests.
· 能够与其他部门合作共同解决客人的问题，满足他们的需求。
· Supervises, directsand manages all members of guest services team.
· 管理宾客服务团队。
国际联号工作经历：优先语言能力：英语-熟练 俄语-熟练计算机能力：熟练
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
海南省三亚市吉阳区榆海路12号 
酒店业--国际高端酒店/5星级
100-499人
外商独资．外企办事处
应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya 文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。 三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。 酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。 我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。 我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！ 我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！ 欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号 邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com
