• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 节日礼物
• 人性化管理
• 员工活动丰富

Operation Manager
Mandarin Oriental Sanya is looking for an Operation Manager to join our Finance Department team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment
suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.
About the job
Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Operation Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel. 
This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.  

As Operation Manager, you will be responsible for the following duties:

* Support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
* Develop, communicate and monitor compliance by all departments with hotel credit     policies.
* Monitor the special billing arrangements for groups and conventions as required to     ensure that postings are in line with customer contracts. Reconcile Master     accounts for in house conferences daily where appropriate.
* Review “High Balance” report for in house guests daily and liaise with front     office department for any action required.
* Monitor and pursue collection of overdue accounts to ensure receivable balances     remain within hotel credit terms and approved credit limits. Liaise with Financial Controller in relation to any balances of concern.
* Review city ledger to identify any short payments by clients. Investigate and take necessarily follow up action, including timely processing of any rebates required after approval is obtained.
* Prepare collectability analysis for monthly doubtful debt provision calculation.
* Arrange monthly credit meeting highlighting monthly performance, bad debts, permanent folio, staff accounts outstanding and discuss any accounts causing concern for follow up and prepare document minutes of meeting.
* Respond to and resolve accounts receivable, credit card and commission queries on a timely basis.
* Ensure invoices are issued to clients on a timely basis, including any hotel retail space tenants, and together with appropriate supporting documentation.
* Ensure daily cheque list processed by Accounts Receivable is reconciled to cheques received by General Cashier. Ensure payments are applied correctly within City Ledger and Guest Ledgers and Advance Deposits Ledger.
* Prepare travel agent commissions for payment on a timely basis.
* Print and file month end reports for city ledger, guest ledger and advance deposits.
* Ensure statements are sent to clients with outstanding receivable balances monthly.
* Process applications for credit facilities for companies, groups, functions, etc.
* Respond to and resolve accounts queries in conjunction with accounts receivable.
* Action daily charge requests from reservations and front desk.
* Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action, e.g. improve communication with sales and reservation 
* Reconcile payment discrepancies and take action to resolve any; Never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating.
* Follow up on overdue accounts to legal actions if necessary.
* Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting
* Perform any tasks as assigned by the Management

As Operation Manager, we expect from you: 
 
Strong interpersonal and problem-solving     abilities.
 
Excellent Hotel product knowledge.
 
Highly responsible & reliable.
 
Works well under pressure in a fast-paced     environment.
 
Ability to work cohesively as part of a     team.
 
Ability to focus attention on guest     needs, always remaining calm and courteous.
 
 English language     skills

Our commitment to you 
 
Learning & Development.     Your success is our success. We craft unique learning and development     programmes for various stages in your career so that you grow,     continuously. 
 
MOstay. When you work as hard     as our colleagues do, it’s important to take time off. As a member of the     #MOfamily, you can stay with us wherever you go in the world. The MOstay     programme offers complimentary nights and additionally attractive rates on     rooms for you and your loved ones.
 
Heath & Colleague Wellness.     Finding the right work-life balance is important. Your wellbeing matters     to us. A variety of health benefits and wellness programmes are offered to     all our colleagues, globally

Local benefits 
 
A competitive salary and     benefits packages 
 
Annual     Leave and Public Holidays
 
Social     Insurances and Housing Fund
 
Free     accommodation and meals

We’re Fans. Are you?

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya    文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。     三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。     酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。     我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。     我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！     我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！     欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号 邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel  +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com