• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 节日礼物
• 人性化管理
• 员工活动丰富

As Duty Manager, you will be responsible for the following duties:作为值班经理，您需要承担以下职责：
Familiar with Front Office Operational Standards and Procedures.
熟知前厅部的运作和工作流程。
Maintain good knowledge of all corporate programs.
对所有公司项目保持良好的认识。
Maintain a good knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
对客房价格、折扣、套餐、酒店设施、相应活动等有全面的的了解。
Abide by the service standards.
遵守集团的服务标准。
Maintain good working relations with all departments.
与其它部门保持良好的关系。
Work close with reception supervisor.
与前台主管紧密协作。
Review arrival information on a daily basis; VIP, Repeat guests, Groups, special requests etc.
查看每日的VIP报表，团队到店和客人相应的要求。
Conduct VIP room inspections with particular emphasis on cleanliness and standard set up. Make sure the amenity was set up appropriately.
检查VIP客人的房间，特别是房间的清洁度和物品的标准摆放。确保所有物品符合集团的标准。
Greet VIPs, Repeat guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory.
迎接VIP客人、长住客等，确保客人在店期间的入住体验满意度。
Assist in handling claimed reservations and turn-away according to policies and procedures.
根据酒店的流程和政策协助处理预定的更改和取消。
Carry out inspection of front of the house and back of the house areas regularly, including lobby cleanness, lighting, background music, main entrance and driveway.
时常对酒店各个区域进行巡查，包括大堂的清洁、灯光、背景音乐、出入口以及园区内的机动车道。
Ensure that all associates comply with the grooming and uniform standards.
确保所有员工遵守仪容仪表和统一标准。
Ensure GSA check the room discrepancies everyday to ensure correct room status at all times.
确保GSA每天检查房间的差异，确保房态的一致性。
Conduct department briefing.
组织部门交接班会议。
Assist with income auditor to ensure the financial policy and procedure are consistently carry on by GSA in line with MOHG standard
协助收入审计员确保GSA的操作流程符合酒店集团的的财务规章制度。
Represent hotel management in handling guest complain and special inquiries to ensure smooth running of operation.
必要时代表酒店驻店经理处理客人投诉和答疑，确保酒店运作的顺利进行。
To coordinate with other department in order to achieve the guest satisfaction and expectation
与其他部门合作以达到客人的满意和期望。
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
确保客人的投诉被妥善记录，做到让宾客满意，避免客人因对酒店不满而离店。如有需要，向管理层寻求帮助。
Log all incidents of importance and guest comments in shift logbook for Management.
将所有重要的客人信息记录下来方便日后应用管理。
Log security incidents and accidents in accordance with hotel requirements.
根据酒店要求记录安全事故和事故
Assist in investigating and resolving written guest complaints.
协助调查和解决书面客人投诉。
Maintain effective guest relations, builds rapport and offer personalized service and assistance.
保持有效的客户关系，建立和谐关系，提供个性化的服务和帮助。
Deliver high quality service to guests.
为客人提供优质的服务。
Maintain the communication with guest and colleagues to constantly improve the quality of service
与客人和同事保持交流沟通，不断提高服务质量。
Assist Reception when required; perform check in, check out, etc.
需要时帮助前台办理入住和退房。
Carry out hotel night audit according to hotel procedure.
根据集团要求进行每日的夜审工作。
Report to management on deficiencies and irregularities noted in the operation.
对管理中出现的缺陷和违规行为的管理报告
Proactively sell the Mandarin Oriental Hotel products and services by using up-selling and suggestive selling techniques.
积极主动的推荐酒店的产品和服务，从而帮助增加酒店的营业额。
Maintain a high level of product and service knowledge in order to explain or make recommendation for guest
保持高水平的产品和服务知识，便于向客人解释或推荐。
Be familiar with property safety, current first aid and fire emergency procedures.
熟悉财产安全以及当前急救和消防应急程序。
Assist other departments in resolving problems when Department head concerned is not available.
当部门主管不在时，协助其他部门解决问题。
Provide ongoing advice and support to staff under your supervision.
监督员工，提供持续的建议和支持。
Supervise staff performance.
监督员工的工作表现。
Ensure all reporting and servicing deadlines are met on a timely basis.
确保所有报表和服务的传递及时完成。
Attend the training and meeting as required.
按要求参加培训和会议。
Carry out other duties or tasks assigned / delegated by Assistant Front Office Manager/Front Office Manger
完成前厅部副经理/前厅部经理分配的工作任务。
As Duty Manager, we expect from you: 作为别墅经理，我们需要您具备：
Strong interpersonal and problem-solving abilities.
较强的人际交往能力及解决问题的能力
Excellent Hotel product knowledge.
精通酒店产品知识
Highly responsible & reliable.
高度的责任心和可靠性
Works well under pressure in a fast-paced environment.
在快节奏的环境中，提升抗压能力
Ability to work cohesively as part of the team.
团结协作
Ability to focus attention on guest needs, always remaining calm and courteous.
专注客人需求，情绪稳定，彬彬有礼
 English language skills
较好的英语语言技能
 

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya    文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。     三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。     酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。     我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。     我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！     我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！     欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号 邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel  +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com