• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 节日礼物
• 人性化管理
• 员工活动丰富

招西餐厅迎宾员

DUTIES AND RESPONSIBILITIES 工作职责

Provide a warm and friendly welcome to all guests. 为所有的客人提供热情友好的欢迎
Answer the telephone calls and handle enquiries. 答复和处理电话种客人的疑问
Lead guests to the table and seat them only if the table is fully set-up. 在桌子已经摆放好的情况下, 引领客人到桌子就座
Assist in the operation during busy periods. 在餐厅高峰期协助餐厅的运作
Have a thorough understanding and knowledge of all food and beverage items in the menu.对菜单中的所有的食品的酒水有彻底的熟悉的了解
Ensure that the reception desk and surrounding area is kept clean and organized at all times.时刻保持接待台和周围工作区域内干净整洁
Handle guest complaints, requests and enquires on food, beverage and service.处理客人对食品, 酒水和服务的投诉, 要求和疑问
Establish rapport with guests, maintaining good customer relationships.与客人建立和谐的关系, 保持良好的客户关系
Maintain and update the restaurant guest history data.维持和更新餐厅客人的历史资料
Maintain a legible and up-to-date reservation book.保持预定本的清晰和更新最近信息
Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.协助对餐厅设备进行季度, 半季度, 年度的盘点
Carry out any other reasonable duties and responsibilities as assigned.协助完成其他分配合理的任务和工作。
Monitor music selection/level as “Outlet Music Standards”监督餐厅音乐的选择播放是否合乎餐厅音乐的标准
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards根据餐厅的标准，陪同护送客人到他们指定喜欢的或者预定的位置入座。
Take telephone bookings and document in the Reservation book according to restaurant standards接受电话预定并根据餐厅的标准记录在预定本上。
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 随时留意客人并处理客人的投诉，并将事件经过汇报给主管。
Maintain responsibility of cleanliness of hostess stations 有责任维持资客台的卫生清洁。
Maintain responsibility of cleanliness of all menus and drink menus 维护所有菜单及酒水单的干净整洁。
Assist with beverage service协助酒水服务
Assist with food service协助食品服务
Maintain detailed knowledge of menu, including daily specials详细了接菜单细节包括每日的特殊菜式。
Ensure tables are cleared quietly and efficiently确保安静快速的清理餐台
Complete dockets accurately and clearly准确清晰的完成记事表。
Maintain current information on all general activities of the hotel跟进酒店最近的所有活动概况。
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards保证在开餐时间之前所有楼面服务员以及餐前准备餐台就绪, 并做好迎接客人的准备。 
Ensure restaurant operating equipment is clean and in working order确保餐厅运营的各用具的干净以及工作的需要。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy保持制服的干净整洁和个人的仪容仪表合乎酒店的方针政策
Welcoming guests to the Restaurant, by using the guest name欢迎客人的到来, 并且称呼客人的名字
Inquiring if they have a reservation and noting it in the reservation book if they do询问客人是否有无预订
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book如果客人没有预订, 我们可根据他们用餐的选择做个预订
Being attentive to guest requests专心留意客人的要求

QUALIFICATIONS AND REQUIREMENTS 任职要求

Complete Tertiary education. Experience in the hospitality industry, similar position experience in an international chained hotel is preferred. Knowledge of food and beverage product and service. 高等教育学历，具备酒店行业工作经验，在国际连锁酒店工作经验者优先。具有一定餐饮产品知识及服务技能。
This job requires ability to perform the following 此职务要求有能力完成下列活动:
Cope with quick turnover of business 善于处理快节奏的营业周转
Good command of English 熟练掌握英语
Professionalism 专业知识强
Able to work under pressure and long hours when necessary 在工作需要时, 能适应长时间的高压力的工作环境。
Initiative 主动性
Knowledge of Food and Beverage 具备餐饮食品与酒水知识
Good communication, social and interpersonal skills, well groomed and compose 良好的沟通技巧, 人与人之间的交往技巧, 良好的仪容仪表和举止
Self Managements Skills 自我管理技巧
Highly Presentable 良好的个人素质
Basic Computer Skills 具备基础的电脑知识
Excellent Verbal & Written Communication Skills 良好的读写沟通技巧

Other其他:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. 与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。 
Reading and writing abilities are utilized often when completing paperwork, interpreting results, receiving instructions, and training. 在完成书面工作、解释结果、接受指导、培训时需要频繁使用阅读和书写能力。 
May be required to work nights, weekends, and/or holidays. 可能需要在夜间、周末和假日期间上班。

Tel招聘电话: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱:Sienna.Xian@ichaitangbay.com

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya    文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。     三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。     酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。     我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。     我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！     我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！     欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号 邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel  +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com