收藏 
微信
举报
1. Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
2. Answer guest’s inquires over the phone or connect caller to relevant department
3. Responsible for handle guest request efficiently
4. Responsible for booking and placing of guest long distance calls correctly
5. Responsible for placing of guests’ wake-up calls accurately and timely
6. Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
7. Responsible for paging of hotel personnel correctly
8. Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
9. Contribute to over all efficiency by performing other relevant duties as assigned.
10.Report fault promptly.
11.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.
12.Knowledge of daily events int he hotel.
13. Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.
14. Ensure that the working area is kept clean and tidy at all times.
15. Cultivate good working relationships with inter-related departments
16. Identity VIP, regular guests and long staying guests and build rapport to offer personalized service and assistance
17.Handle “Personal Guest Service” promptly and follow up that all requests have been responded to the guest’s full satisfaction
18. Undertake assignments as delegated by supervisors
19. Deliver high quality service to guests
20. Ensure guest needs and reasonable requests are met
21. Seek opportunities to continually improve guest service
22. Take appropriate action to resolve guest complaints
23. Promote the hotel and Sheraton products and services
24. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
25. Adhere to the hotel’s security and emergency policies and procedures
26. Ensure a high level of cleaning is maintained in your work area
27. Abide by the Hotel’s Policies and Procedures, Mandarin Oriental Code of Business Conduct and the hotel’s Associate Handbook
28. Carry out other tasks as directed by your supervisors
国际联号工作经历：优先语言能力：英语-熟练 中国普通话-精通计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
酒店业--国际高端酒店/5星级
100-499人
外商独资．外企办事处
应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya 文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。 三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。 酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。 我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。 我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！ 我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！ 欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号 邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com
