招聘水疗前台接待 Spa Concierge_三亚文华东方酒店招聘信息-最佳东方

·Report functional equipment to engineering department and do close follow up.

报告设备状况给工程部门并密切跟进。

·To maintain inventory of supplies for the operations of the spa reception.

保持水疗接待库存物资。

·Will be expected to assist various demonstrations and events.

协助完成水疗开展的各项活动。

·Must attend all training courses as deemed necessary.

参加所有的培训课程。

· Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

有礼貌地与客人进行互动，回答所有和水疗中心和酒店相关的问题。

·Must have good telephone skills and follow MOHG telephone etiquette.

具备良好的电话技巧遵循MOHG的电话礼仪。

·To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of Spa and offers return guests "re-orientations".

确保所有客人在任何时候受到热情友好地欢迎,当客人到来时问候所有的客人, 带领新客人览水疗中心和提供给回头客同样的水疗体验。

·Ensure that the reception area is tidy, clean and stocked at all times.

确保接待区域在任何时候是整洁的，干净的并准备充足的。

·To communicate all messages promptly and to keep the Manager-On-Duty(MOD) informed as to any complaints.

及时沟通所有的信息，并通知值班经理任何投诉问题。

·To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the department.

要认识到“销售”的的重要性，向客人推荐产品共同实现部门的销售目标。

·To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work.

为了确保所有相关工作的健康和安全必须接受培训。

· Must be a team player and assist all spa and hotel colleagues where necessary.

必须具有团队精神，在所有必要的时候协助水疗和酒店的同事。

·To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.

对水疗有一个透彻的了解, ,提供水疗中心所有的疗程和零售产品。

·To keep a thorough log on turn-away guests.

对流失客人保持一个完整的记录。

·Prepare gift certificates and make pre-payment arrangements.

准备礼券，并做好预先付款的安排。

·To attend daily briefing, weekly and monthly spa meetings.

参加每日例会，每周、每月水疗中心的会议。

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya 文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com