招聘客房协调员 HSKP Coordinator_三亚文华东方酒店招聘信息-最佳东方

Duties andResponsibilities责任和义务

To answer all telephone calls according to procedures.
按照程序接听所有电话

To liaise and follow up with other department to ensure the efficient operation of the Housekeeping Department.
联络其他部门并且与其他部门一起跟进事项, 来确保管家部运作可高效

To co-ordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group rooms reports.
协调并确保所有已经预定即将入住的客房都准备妥当. 如贵宾房, 散客或团队预定房

To print and monitor on all daily room discrepancy reports.
每天都打印并监督客房状况报告以确定现况和报告没有差异

To print and prepare all required reports for each shift.
为每个工作班次打印并准备所需报告

To control and assign all uncovered rooms, “DND” and refuse services rooms.
控制并分配所有没有具体人员负责的房间以及请勿打扰和不需服务的房间

To update status of rooms on computer as and when required.
在电脑上更新房间状态

To inform Engineering of all maintenance defects and follow up all items requested for by guests.
告知工程部所有需维修的报单和跟进所有客人要求的事项

To schedule program maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors.
规划维护工作时间并告知清洁工作和承包商. 如窗户清洗, 阳台清洁, 地毯清洗, 锄草, 地板打蜡

To set and release OOO as and when required.
设立并释放故障的客房

Each shift should be handed over.
各班次要做好交接工作。

To prepare new arrival rooms for turn down staffs.
如有新入住房需开夜床, 需立刻通知相关员工

To print and prepare all reports required for filing at closing shift.
打印并准备每晚需要归档的报告

Complete the relevant forms required by the FLHESS audit, e.g. baby cot checklist
完成FLHESS审计要求的相关表格，如：婴儿床检查表

To record lost and found items brought down by cleaning staff.
对员工捡到的失物招领事项进行记录

Tidy up the office including the minibar room before the middle shift and turn off all electrical equipment
中班下班前整理好办公室包括迷你吧间，关闭所有电器设备

To perform any other tasks or projects as assigned by the hotel management.
履行酒店管理层分派的任何其他任务

应聘者请携带本人身份证、一寸照片和相关学历证明到酒店人力资源部面试，我们真诚期待您的到来。 We welcome you to come along for an interview with your ID card and certificate. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Mandarin Oriental, Sanya is the first venture by Mandarin Oriental Hotel Group in Mainland China and is a showcase for the Group’s legendary award-wining services, guest-centric technology, innovative dining and holistic spa and wellness experience. Set among 12 hectares of beach, lush green slopes and tropical gardens, Mandarin Oriental, Sanya is an exclusive resort designed for sophisticated international travelers in search of tranquility and serenity, and the utmost in relaxation and luxury. The resort has 281 guestrooms, including pool villas, suites, pavilions and deluxe rooms, a 1.2 km stretch of exclusive coral beach, 11 restaurants and bars, a 525 sq.m. ballroom and 5 separate function rooms, a 3,200 sq. m. Spa Village, Recreation Centre and 3 outdoor pools. We cordially invite talented individuals with potential to join Mandarin Oriental, Sanya and grow hand in hand with us for a bright future. We truly hope that our staff will trust and understand the Mandarin Oriental Hotel Brand and Culture to help contribute to the success of the hotel brand through continuous enhancement of the hotel image and quality of service. We are looking for individuals with initiative, potential to grow with the Group, who have a positive working attitude, a commitment to success and a pleasant personality. Work skills and techniques can be learnt and improved upon through our comprehensive training programs. For more information about Mandarin Oriental, Sanya, please visit our website at http://www.mandarinoriental.com/sanya 文华东方酒店集团是一个屡获殊荣的国际机构，拥有及经营全球数家最著名的商务及度假酒店。作为文华东方酒店集团在中国内地的第一家酒店，三亚文华东方酒店将展示集团屡获殊荣的传奇式服务，提供创意美食、全方位水疗与愉悦身心的体验。三亚文华东方酒店是一家低密度的顶级豪华度假酒店，占地十二公顷，位于静谧清幽的私人海滩、翠绿山林和热带园林之中，为追求高质量享受的旅客提供一处静谧清幽、轻松自在、豪华舒适的度假胜地。酒店特色包括：278套客房，包括泳池别墅、套房、阁式客房和豪华客房；长1.2公里的私人珊瑚沙滩；11间餐厅及酒吧；面积525平方米的珊瑚湾会议厅和5间多功能厅；豪华的水疗、康乐及3个室外游泳池。我们诚意聘请有潜力的优秀人才加入三亚文华东方酒店，与酒店一同成长，共谋发展共创美好将来。我们真诚的期望员工信任及了解文华东方酒店的品牌和文化，并通过努力工作，不断提高文华东方品牌的知名度及影响力，最终使我们的品牌取得成功！我们寻找热诚主动、有潜力、对工作有担当、态度积极和品格良好的员工。我们相信相关的服务技巧和工作技能可以从酒店培训中掌握并获得提升！欢迎登录网站查询更多信息 http://www.mandarinoriental.com/sanya 联系方式Contact Us:三亚文华东方酒店中国海南省三亚市吉阳区榆海路12号邮编：572000Mandarin Oriental, Sanya 12 Yuhai Road, Sanya 572000, Hainan, ChinaAttn: Human Resources Department电话 Tel +86 898 8820 9999（转6210）电邮 Email: tinafa@mohg.com