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Registers and rooms all arrivals according to established procedures
按照酒店的程序,为所有到达客人登记及安排房间。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received
维持现金流动,确保收到现金的准确性。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs,
了解酒店所有的促销政策,如季节性的打包,宣传单上的促销内容。
Attends to guest’s complaints, inquiries and requests, referees problems to Duty Manager if he/she unable to assist
处理客人投诉,回答客人提出的疑问,在不能解决时,上报给大堂副理。
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值夜班时,检查夜间报告,准备晨报及为即将到达客人准备的表格。
Maintains exemplary deportment standards of behavior and appearance and attitude 。
维持良好的个人仪态、仪表。
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
保持前台工作区域的干净,及正常工作秩序。
To handle the rebate, paid out /the account transferring .
处理折扣,付款及账目转移。
西博城湖畔美瑞酒店位于成都市天府新区核心办公区域,地理位置 优越,交通便利,紧邻大型湿地公园——兴隆湖,远离城市喧嚣, 享受大自然的自由呼吸,更与天府菁蓉中心/科学城/中国西部博览 城毗邻而立。 超一流的客房132间及配套设施,便利的交通环境,高品质的服务使得 成都西博城美居酒店成为中外商旅客人的理想居住之所。