岗位职责
1、对前台进行日常管理,用判断力和决断力解决客户的问题;
2、致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务;
3、为顾客提供热情周到的服务,有宾至如归感;
4、将客人送至客房,介绍酒店设施及客房布局,确保行李及时送达等;
5、及时有效的处理顾客的不满,采取必要的行动,适当的跟进。回访客人,确保客人对解决方法满意;
6、遵循希尔顿品牌服务标准并贯彻到实际的运作当中;
7、了解酒店周边地区的信息,名胜,风景地等,为顾客提供方便;
8、抓住商机,用合理的方式提高酒店收入,确保客人感受到物有所值;
岗位要求
1、国际品牌同岗经验;
2、优越的数据理解性;
3、组织管理与督导技能;
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抚州保利华章希尔顿逸林酒店位于抚州市高新区,地处商业中心,紧邻华章保利拾光荟广场。距离市政务中心仅600米路程,距离火车站6分钟车程,步行3分钟可到达4A级景区--抚州名人雕塑园。除此之外,仅需一个半小时就能够到达南昌昌北国际机场,酒店附件的交通很便利。酒店采用中式传统建筑设计风格,拥有近80000㎡户外人造园林景观(映山石,牡丹亭),以及301间雅致舒适客房,为商务休闲旅客呈现愉悦旅居体验空间。Doubletree by Hilton Jiangxi Fuzhou islocated in Fuzhou High Tech Zone, situated in the central of the commercialareas and close to the Poly Shi Guanghui Plaza. The hotel easily access tomunicipal government with 600meters distance away. The hotel is 6 minutes'drive from Fuzhou Railway Station, and only 3 minutes' walk to Fuzhou CelebritySculpture Park, which is a 4A-level scenic spot. In addition, the hotel is onlyan hour and a half drive from Nanchang Changbei International Airport.Therefore, the hotel has convenient transportation. The hotel adopts the designstyle of traditional Chinese architecture, with nearly 80,000 ㎡ outdoor artificial garden landscape (such as Yingshan Stone andPeony Pavilion) and 301 elegant and comfortable rooms, providing a pleasantliving experience space for business and leisure travelers.