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岗位职责
(1)全面负责前厅的接待和问讯等工作,督导员工为客人提供高效优质的服务。直接对前厅部经理负责。(2)主持前厅工作例会,上传下达,搞好本部门与其它部门的协调工作。
(3)负责客人的投诉的处理。
(4)负责每天检查员工外表及工作情况。
(5)负责掌握员工的培训。
(6)负责掌握当日及次日的客房状态,在下班之前与预订部核对好。
(7)检查有特殊要求客人的房间并保证这些特殊要求得到关照。
(8)及时申领物品,保证前台有足够办公用品。
(9)协助前厅经理检查大厅卫生,陈列品介绍等宣传品,并在用餐时间,临时接替前台员工的工作。
(10)负责每月有关报表的制作。
(11)努力完成前厅部经理或其它管理部门交给的任务。
岗位要求
1.大专以上学历,有同岗位工作经验2年以上。
2.有良好的团队领导精神及执行力。工作认真负责,作风正派。
3.熟练掌握前厅部工作的各个环节和程序。
4.身体健康,品貌端正,气质高雅。
5.掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
杭州未来科技城希尔顿欢朋酒店属于希尔顿旗下国际连锁酒店品牌,沿袭希尔顿欢朋优良的设计理念与先进服务理念。酒店坐落于杭州市余杭区未来城。Hampton by Hilton Hangzhou kejichengHampton by Hilton Hangzhou belongs to Hilton hotel brand and follows Hilton's excellent design concept and advanced service concept. The hotel is located inHangzhou.期待有才华横溢、具有饱满工作热情的你加入我们充满激情的团队,让我们一起经历一段美好且难忘的工作历程!We are looking forward to a brilliant and enthusiastic team of you to join us for a wonderful and memorable work experience!Benefits for Team Member员工福利1.Duty Meals免费用餐 Duty meals per working day will be provided to all team members. 所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍 Team Member dormitory will be provided to team members with air condition,bed linens and WIFI. 酒店提供舒适的团队成员宿舍,每个房间配备空调、基础用品及WIFI。3.Social Benefits全面的社会保险 Full social insurance, housing fund will be offered to all team members. 养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Leave Benefits假期福利 We provides our team members with several types of leave including public holiday,annual leave, paid medical leave, maternity leave, marriage leave,compassionate leave and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。5.Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month,Team Member of Year and etc. 酒店将定期进行月度优秀成员、年度优秀成员等表彰。6.Team Member Training System团队成员培训 In Hampton by Hilton Worldwide,we provide online courses(in the Hampton by Hilton Worldwide University),class training, cross training in sister hotels and internal transfer opportunities for all full-time team membEers. 我们提供在职培训、课堂培训、全员免费希尔顿欢朋大学课程、国内外姐妹酒店交叉培训机 会以及集团内部调动机会。7.Variety of Activities团队成员活动 Hotel will organize a variety of activities for team members regularly. 酒店会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day 每周公开招聘日:Monday to Friday:9:30-12:00am; 2:00-5:30pm周一至周五:上午9:30-12:00; 下午14:00-17:30Email邮箱:2621807531@qq.com