招聘总台接待_杭州未来科技城希尔顿欢朋酒店招聘信息-最佳东方

岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。

岗位要求
1.中专以上文化程度，懂得英语。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正，身体健康。

杭州未来科技城希尔顿欢朋酒店属于希尔顿旗下国际连锁酒店品牌，沿袭希尔顿欢朋优良的设计理念与先进服务理念。酒店坐落于杭州市余杭区未来城。Hampton by Hilton Hangzhou kejichengHampton by Hilton Hangzhou belongs to Hilton hotel brand and follows Hilton's excellent design concept and advanced service concept. The hotel is located inHangzhou.期待有才华横溢、具有饱满工作热情的你加入我们充满激情的团队，让我们一起经历一段美好且难忘的工作历程！We are looking forward to a brilliant and enthusiastic team of you to join us for a wonderful and memorable work experience!Benefits for Team Member员工福利1.Duty Meals免费用餐 Duty meals per working day will be provided to all team members. 所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍 Team Member dormitory will be provided to team members with air condition,bed linens and WIFI. 酒店提供舒适的团队成员宿舍，每个房间配备空调、基础用品及WIFI。3.Social Benefits全面的社会保险 Full social insurance, housing fund will be offered to all team members. 养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Leave Benefits假期福利 We provides our team members with several types of leave including public holiday,annual leave, paid medical leave, maternity leave, marriage leave,compassionate leave and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。5.Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month,Team Member of Year and etc. 酒店将定期进行月度优秀成员、年度优秀成员等表彰。6.Team Member Training System团队成员培训 In Hampton by Hilton Worldwide,we provide online courses(in the Hampton by Hilton Worldwide University),class training, cross training in sister hotels and internal transfer opportunities for all full-time team membEers. 我们提供在职培训、课堂培训、全员免费希尔顿欢朋大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。7.Variety of Activities团队成员活动 Hotel will organize a variety of activities for team members regularly. 酒店会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day 每周公开招聘日：Monday to Friday：9:30-12:00am； 2:00-5:30pm周一至周五：上午9:30-12:00；下午14:00-17:30Email邮箱：2621807531@qq.com