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• Oversee the implementation of laundry standards and procedures
• 监督洗衣房各项标准和工作程序的执行 。
• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all laundry systems
• 对洗衣系统有最新和全面的知识。
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作,以确保交接班过程的有效进行 。
• Distribution and collection of keys
• 分发和收集钥匙。
• Management of all incoming and outgoing calls to Laundry Department
• 管理洗衣部门所有的呼入和呼出电话。
• Solve employee grievances
• 解决员工受到的不公正待遇问题。
• Direct task allocations and change according to volume and peak periods
• 依据工作量和高峰期等因素对工作进行分配及变更。
• Perform quality inspections
• 进行质量检查。
• Prioritize VIP or difficult guests
• 优先服务贵宾或难应付的客人。
• Liaise with Housekeeping for guest and hotel requirements
• 配合客房部满足酒店和客人的要求。
• Ensure laundry valet is processed and delivered in a timely manner
• 确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg equipment routine service; stock inventories)
• 协调特别项目(如设备常规检修;存储用品)。
• Manage all special requests made by guests
• 处理客人所有的特殊要求。
• Ensure consistency within the department
• 确保部门内工作的一致性。
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these