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• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
• Receives, records, and distributes various reports
接收 、记录并分发各种报告。
• Responsible for entering accurate room status into computer daily and investigate discrepancies
负责每天将客房情况准确的输入电脑并调查各种异常情况。
• Maintains and update administrative data
保持和更新管理数据。
• Report guest complaints to Executive Housekeeper or delegate immediately
及时向行政管家或其代理人汇报客人的投诉情况。