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岗位职责
· Prepares guest pressing and dry cleaning as requested in accordance with hotel presentation standards
依照酒店外观标准,按要求为客人提供熨烫和干洗服务。
· Spot and dry clean all uniforms
对所有制服进行去渍和干洗。
· Sort articles to be dry cleaned into categories and performs dry cleaning function including:
将需要干洗的衣物进行分类,然后对其进行干洗,包括:
o Uses all dry cleaning equipment
使用所有干洗设备
o Uses spotting boards
使用去渍台
o Attends to pre-coating and sledging
进行预涂和去污
· Sort articles for pressing into categories and performs pressing function including:
将需要干洗的衣物进行分类,然后对其进行干洗,包括:
o Using pressing equipment
使用熨烫设备
o Use appropriate chemicals when pressing
在熨烫时使用合适的化学品
· Maintain chemical supplies
保证化学品的供应。
· Prepare requisitions for depleted supplies
对用尽的物品提出补充申请
· Check guest items on receipt for damage and record any findings
在接到客人衣物时检查有无破损,并对发现的结果进行记录。
· Maintains dry cleaning equipment in good condition and ensures regular servicing
保持干洗设备的良好状况并确保进行定期维修。
· Attends to outside customers and guests courteously, promptly while maximizing sales
对外部客户和客人提供及时礼貌的关照,同时尽力对他们做销售工作 。
· Maintains working area and equipment in proper state of cleanliness and repair
保持工作区域和设备得到良好的清洁和修缮 。
Reports guest complaints to superior immediately
及时向上级反映客户的投诉情况。
Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。
· Attends meetings and training sessions as required
按要求参加会议和培训活动。
Complete other responsibilities as assigned
完成分派的其它任务。
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Qualifications –
学历
· High School or equivalent
高中或相当的学历
Experience –
经验
· 1 year experience in laundry operations, or an equivalent combination of education and experience.
拥有1年洗衣房工作经验,或与此相当的教育和相关工作经验结合的背景