招聘Guest Services Supervisor宾客服务主管_巴塘假日酒店招聘信息-最佳东方

Duties and Responsibilities工作职责

Conducts shift briefings to ensure hotel activities
and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned
shift including:
在当班期间监督前厅部运营情况，包括：
- Maintenance of guest information
  维护客户信息
- Maintenance of information about local events
- 维护当地活动的信息
- Compile occupancy statistics
- 统计入住情况
- Supervise the use of he public address system
- 监督公共广播系统的使用
- Supervise group bookings
- 监督团组预订情况
- Assisting with serious complaints
- 协助解决严重投诉问题
Supervise cashiering activities during shift
including:
在当班期间监督收银活动，包括：
- Cash handling and banking procedure
- 现金处理和银行业务程序
- Dealing with irregular payments
- 处理非法支付情况
- Instructing staff in credit policies and facilities
- 就信用政策和设备对员工进行指导
- Instructing staff in cash security procedures
- 就现金安全程序对员工进行指导
- Carry out debtor control
- 实施应收帐款控制
- Prepare reports
- 准备财务报告
- Supervise the cashiering system
- 对收银系统实施监管
Works with Superior and Human Resources on manpower
planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the
preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Bell Captain / Guest Service Agents

直接行李领班，前台接待

Indirect N/A

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

N/A
无

Key Metrics –
主要绩效指标

Completion of assigned tasks
完成分配给的工作的情况

Decision Making Responsibilities (Decision
Rights) –
决策职责(决策权)﹣

Matters
pertaining to Front Desk operations
与前台相关的事宜
Within
the authority as assigned for Hotel Band 7 role
酒店职位7级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

Communication skills are utilized a significant
amount of time when interacting with others; demonstrated ability to interact
with customers, employees and third parties that reflects highly on the hotel,
the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front
Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational abilities
具有解决问题和组织能力

Qualifications –

学历

Diploma or Vocational Certificate in Hotel
Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。

Experience –
经验
1 years experience in front office / guest services
or related discipline including supervisory experience, or an equivalent
combination of education and experience.
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

巴塘假日酒店是云南丽江玉龙旅游股份有限公司与四川巴塘县雪域经贸有限责任公司共同合作成立的洲际酒店集团旗下假日品牌酒店。酒店位于四川省甘孜藏族自治州巴塘县中心地带，毗邻最美的进藏之路-中国318国道。因其海拔是沿途300公里内最低处，所以是进藏旅途中休息和储备精力的最佳驿站。酒店地理位置优越，方便出行前往措普沟国家森林公园、毛垭大草原、姊妹湖和措普寺等景区。