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FINANCIAL RETURNS财务回报
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning.
参与准备部门年度预算与财务计划。重点通过各种能源管理措施、预防性维修和资金计划来监控预算和控制费用。
Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget.
主管酒店改造装修和其它相关项目,对项目合同进行谈判,并确保项目在预算额度内按期完成。
PEOPLE员工团队
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常需求事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。
Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures. Maintain relations with outside contacts including guests, regulatory agencies, others as needed.
确保为酒店宾客和员工提供安全的环境,保证遵守各项制度和工作流程。维护与宾客、管理机构及其他相关单位与个人的良好关系。
GUEST EXPERIENCE宾客体验
Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
理解并满足顾客的需求,确保客人感到非常满意。
Carry out preventive maintenance programme to ensure facility is maintained and in service for our guests.
制定预防性维修保养计划,对设施进行维护和保养,保证设施的正常运转。
RESPONSIBLE BUSINESS企业责任
Maintain and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives.
及时、高效地订购各种所需物资和设备,把浪费现象降到最小程度,促进“绿色”环保。
May be responsible for hotel security to minimise risk of theft, crime and other hazards.
可能需对酒店的安全负责,确保将偷窃、犯罪和其它风险降至最低。
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Perform other duties as assigned. May also serve as manager on duty.