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Be knowChinese Restaurant’s food & beverage products and service standards.
. 具备中餐厅有关的食品/酒水/产品知识及服务标准
. Assist manage all the on going promotions as well as the loyalty Memberships, wineClub Card and
any other promotional activities that may occur in Chinese Restaurant
. 协助掌管和负责中餐厅执行中的促销活动,包括会员,红酒俱乐部以及其他相关活动。
. Assist ChineseRestaurant Managerdo the bi monthly food and beveragenewsletter
. 协助中餐厅经理制作餐饮双月刊
. Assist Chinese Restaurant Manager develops a promotion plan for the hotel based on its marketing goals. Liaises with House of Fame Chinese Restaurant and Marketing in targeting specific marketsand developing the public relations strategies to reach these markets
. 基于酒店市场目标,协助中餐厅经理制定酒店促销策略。协调中餐厅和市场部,并对其市场方向进行分析,同时制定公关策略,以达到市场要求.
. Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
. 接受客户和媒体的投诉,与相关部门合作解决问题
. Coordinates all activities with the respective departments for their understanding and follow through
. 与相关部门协作完成各种活动,获得其理解,并全程跟进
. Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to Promotion Manager/Asst. F&B Manager/Director of Food & Beverage, other departments, other hotels, corporate public relations, as appropriate
. 通过阅读媒体资料,收集,维护与酒店相关的信息简报,提供给策划经理,餐饮副经理,餐饮总监及其他部门,其他酒店,适当与公关部门协作;
. Be fully aware competitors’ information, and competitors’ salespeople’s activities.
. 确保完全了解竞争对手的信息,以及竞争对手所有销售人员的销售活动。
. Maintains mailing list/contact file
. 维护客户邮寄资料和联系档案
. Builds profile within local market place through attendance at various events and local market place
. 通过参加各种活动和本地市场的熟悉,建立档案
. Co-ordinates l photography related to the promotions when required
. 协调推广活动相关的摄影工作
. Monitors awareness of competitor activities and use information when developing strategies
. 关注,熟悉竞争对手的活动,并在制定策略时运用相关信息
. Plans and coordinates sponsorship activities
. 策划,协调赞助活动
. Assist House of Fame Chinese Restaurant Manager develops and organizes promotional activities, Coordinates withdepartments concerned, invites VIPs and media to promotional activities, prepares and issues press releases
. 协助中餐经理策划,组织促销活动,与相关部门协作。邀请贵宾和媒体参加推广活动,准备并发布媒体新闻。
. Providesinformation to other departments on activities within and outside the hotel which maybe useful when dealing with guests
. 向酒店内部或外部的其他部门提供活动的相关信息,这有助于跟客户之间的交流接触
. Assist House of Fame Chinese Restaurant Manager make training according to upcoming promotions to all Chinese Restaurant associates and related departments.
. 针对即将开始的促销,协助中餐经理向餐饮部中餐厅员工及其他部门进行培训
职位资格和技能
Required Skills –
技能要求
. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
. 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
. Problem solving, reasoning, motivating, organizational and training abilities.
. 具有解决问题,推理,号召,组织和培训能力
. Leadership Skills
. 具有领导能力
. Ability to read and write English
. 能够读写英语
Qualifications –
学历
. Diploma in Hotel Management, Food & Beverage, or related field.
. 酒店管理,餐饮或相关专业的大专学历。
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