【岗位职责】
1、监督管理酒店夜间的经营活动,并报告相关工作。
2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。
3、代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。
4、负责酒店夜间的质量管理工作。
5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。
【岗位要求】
1、大专以上学历,有同岗位工作经验2年以上。
2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。
3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。
4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。
5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。
6、会撰写本职范围内的应用文,语言清晰。
7、能用一种外语与宾客流利交流。
Tivoli Chengdu at Cultural Heritage Park& OAKS Chengdu at Cultural Heritage Park is the "international intangible cultural heritage expo park" introduced by the "Minor Hotels" under the twin-brand hotel project, hotel positioning as the high-end city resort and exhibition hotel, will debut in China!“成都非遗博览园缇沃丽酒店” (Tivoli Chengdu at Cultural Heritage Park) 和“成都非遗博览园盛橡酒店” (OAKS Chengdu at Cultural Heritage Park) 是“国际非物质文化遗产博览园”引进的“美诺”酒店集团 (Minor Hotels) 旗下的双品牌酒店项目,酒店定位为中高端城市度假及会展酒店,将首次亮相中国!The hotel has about 398 different rooms.TIVOLI is a luxury brand of arts and culture originating from Europe, while OAKS is a prestigious high-end hotel and apartment brand focusing on the family and the new generation of travelers in Australia.缇沃丽酒店及盛橡酒店全部拥有398套不同房型的客房及套房,缇沃丽TIVOLI是源自欧洲的艺术人文奢华品牌,而盛橡OAKS则是澳洲享有盛誉的着力于家庭和新一代旅者市场的高端酒店及公寓品牌。The hotel has about 3 specialty restaurants, interactive baking area, European dessert house, sky bar, executive lounge, Anantara Spa, indoor swimming pool and health and wellness center. The hotel also features a 2,400-square-meter column-free ballroom, 2,000-square-meter outdoor lawn, multifunctional meeting space, an exhibition center of about 15,000 square meters, an indoor and outdoor children's theme park, and a new concept of a one-stop fashion wedding planning center.酒店拥有3个特色餐厅、互动式烘培区、欧式甜品屋、天空酒吧、行政酒廊、安纳塔拉水疗 (Anantara Spa)、室内泳池以及健康养生中心;酒店还配备了包括面积约为2,400平米超大无柱宴会厅、2,000平米户外草坪、多功能会议空间、约1.5万平方米的展示中心、室内外儿童主题乐园以及全新理念的一站式时尚婚礼策划中心。As a supporting hotel for the permanent site of Chengdu international intangible cultural heritage festival. Tivoli Chengdu at Cultural Heritage Park& OAKS Chengdu at Cultural Heritage Park is designed with the theme of intangible cultural heritage. With numerous intangible cultural heritage cultural appreciation, original product display and panoramic immersion experience, the hotel will become an important platform for the inheritance and development of international intangible cultural heritage.作为成都国际非物质文化遗产节永久会址的配套酒店,“成都非遗博览园缇沃丽酒店” (Tivoli Chengdu at Cultural Heritage Park) 和“成都非遗博览园盛橡酒店” (OAKS Chengdu at Cultural Heritage Park) 酒店以非遗主题进行设计,拥有众多非遗文化鉴赏、原创产品展示和全景浸入式体验,将成为国际非遗文化传承和发扬的重要平台!