CANDIDATE PROFILE
    
Education and Experience Preferred
Strong preference for candidate with Starwood experience
• Bachelor’s degree or equivalent strongly preferred.
• Strong preference for candidate who speaks English and Mandarin
• 3+ years sales and marketing experience
• Total Account Management experience preferred.
• Hospitality sales experience preferred.
    
CORE WORK ACTIVITIES
 
• Ability to use standard software applications, such as MSOffice, SFA, etc.
• Acts decisively to recover from mistakes; knows how to develop/propose/initiate solutions and when to involve leader.
• Acts independently to improve and increase skills and knowledge.
• Can effectively articulate the financial benefits of a proposal as it pertains to the customer’s business objectives.
• Collects and analyzes key information about the customer’s business and/or operation.
• Delivers clear, evenly paced presentations and tailors message to appropriate audience.
• Delivers on commitments to customers, supervisors and peers.
• Develops opportunity sales plan with actionable steps to attain revenue goals.  Holds self and others accountable for achieving results.
• Expresses oneself clearly, concisely and effectively in written and verbal settings.
• Expresses self well in groups and in one-on-one conversations.
• Gains the confidence and trust of others through their own authenticity and ethical standards.
• Generates enthusiasm for ideas; wins support from others; negotiates persuasively.
• Keeps up-to-date on, and leverages available resources to meet the objectives of Marriott/Account initiatives.
• Knows the strengths and weaknesses of competitors; leverages strengths and counters competitive threats.
• Listens patiently and carefully to input; clarifies others’ points of view; listens well in a group setting.
• Negotiates terms and conditions, commitments, and customer issues that balance the needs of the customer with the needs of the business.
• Shares credit with others.
• Works effectively participating in a ‘virtual’ team-based environment
   
   
   
MANAGEMENT COMPETENCIES
    
Building Relationships
    
Coworker Relationships
• Builds strong working relationships.
• Shares thoughts and feedback in a professional way.
• Considers how own behavior impacts others.
• Explains work in a way that encourages cooperation from others.
    
Customer Relationships
• Shows an understanding of customer/stakeholder expectations.
• Listens and responds to customers/stakeholders with empathy.
• Builds rapport and trust with customers/stakeholders to promote loyalty.
• Anticipates and quickly responds to customer/stakeholder requests or issues.
• Explains policies in a way that helps customers/stakeholders understand.
   
Global Mindset
• Helps others feel valued and included.
• Works well with others regardless of their background or characteristics.
• Models the Company culture of service, opportunity, respect, and fair treatment.
• Acts when others are treated unfairly or are not valued and respected for their unique skills.
• Listens to and acknowledges different ideas and viewpoints.
   
Generating Talent and Organizational Capability
   
Organizational Capability
• Shows an understanding of how each role on the team contributes to the work.
• Shows an understanding of goals, processes, and reporting relationships within the department.
• Understands scope of own decision‐making authority.
   
Talent Management
• Provides, seeks, and acts on constructive feedback.
• Shows an understanding of performance expectations.
• Works with manager to set and prioritize developmental goals.
• Builds relationships to attract top talent.
• Participates in the hiring process and helps with on‐boarding new associates.
   
Leadership
   
Adaptability
• Stays calm and focused during stressful situations.
• Asks questions to understand why change is happening.
• Uses resources to help deal with change or challenges.
    
Communication and Professional Demeanor
• Expresses ideas in a clear and concise way.
• Actively listens and responds to others with understanding.
• Appropriately interprets verbal and non‐verbal behavior.
• Displays professionalism and gains respect from others.
   
Problem Solving and Decision Making
• Recognizes issues and makes suggestions to solve problems related to daily work.
• Breaks complex issues into manageable parts.
• Asks questions and gathers information before making a decision.
• Identifies and considers alternatives and their possible impact before making decisions.
• Makes decisions and takes action in a reasonable amount of time.
   
Learning and Applying Professional Expertise
   
Applied Learning
• Sets career goals and identifies areas for development.
• Uses available resources and challenging assignments to improve performance.
• Shares own learnings and best practices with others.
• Completes assigned training on time.
    
Business Acumen
• Shows an understanding of how own work impacts Company and department performance.
• Shows an understanding of the drivers of Company and department performance.
• Identifies innovative ways to improve productivity and associate and customer/stakeholder satisfaction.
   
Technical Acumen
• Performs technical and complex tasks and solves problems within area of expertise.
• Models technical excellence and communicates the benefits of specific techniques in area of expertise.
• Uses appropriate facilities, equipment, and materials to perform the job.
• Follows current policies, procedures, and legal requirements.
   
Managing Execution
   
Building and Contributing to Teams
• Works with team members to meet shared goals.
• Shows an understanding of how the team contributes to broader success.
• Shares with team members information needed to accomplish work.
• Tells other team members when they are doing a good job.
   
Driving for Results
• Takes responsibility for being innovative and delivering work that exceeds requirements.
• Learns from mistakes.
• Participates in setting goals for the team or department.
• Looks ahead and lets manager know about possible challenges in completing assigned work.
   
Planning and Organizing
• Keeps track of own current and future workload to make sure everything is completed on time.
• Prioritizes own activities and makes adjustments when appropriate.
• Asks for and uses available resources to complete work.

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