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This position will be based in Xi'an in charge of W Xi'an & the Ritz-Carlton Xi'an Revenue Strategy.
JOB SUMMARY
Oversees revenue strategy activities and staff in a given cluster. Responsible for balancing the financial objectives of different lodging products to maximize total revenues. Position is accountable for pricing, positioning and inventory of all hotels within the market. Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees, owners and regional team.
JOB FAMILY CORE WORK ACTIVITIES
· Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
· Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.
· Executing on a Strategy - Taking a predetermined strategy and driving the execution of that strategy.
· Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
· Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
· Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
· Identifying and Proposing Solutions to Potential Problems - Analyzing information, identifying current and potential problems and proposing solutions.
· Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Ensuring Report Delivery Deadlines - Submitting reports in a timely manner, ensuring delivery deadlines.
· Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
· Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
· Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems - Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
JOB SPECIFIC TASKS
· Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
· Provides critical input to market leaders for development of property and overall market sales strategy.
· Ensures hotel strategies conform to brand philosophies and initiatives.
· Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
· Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.
· Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
· Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues.
· Manages inventory to maximize cluster rooms revenue.
· Assists hotels with pricing and provides input on business evaluation recommendations.
· Provides recommendations to properties for Business Transient Sales account strategies.
· Leads efforts to coordinate strategies between group sales offices.
· Maintains accurate reservation system information.
· Provides support with cluster selling initiatives to all reservation centers.
· Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
· Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
· Generates updates on transient segment each period and continually analyzes transient booking patterns.
· Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market.
· Assists with account diagnostics process and validates conclusions.
· Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
· Initiates, implements and evaluates revenue tests.
· Develops and manages internal key stakeholder relationships.
· Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
· Provides recommendations to improve effectiveness of revenue management processes.
· Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
· Communicates market direction to revenue management, sales and hotel leaders.
CANDIDATE PROFILE
Education and Experience
· 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.
OR
· 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.
Skills and Knowledge
· Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
· Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
· Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
· Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
· Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
· Writing - Communicating effectively in writing as appropriate for the needs of the audience.
· Mathematics - Using mathematics to solve problems.
Management Competencies
· Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
· Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
· Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
· Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
· High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
· Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
· Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
· Stress Tolerance - Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
· Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position-related technical knowledge and skills.