1. Responsible for the smooth, efficient and professional operation of all Front Office areas.
负责维持前台稳定,高效及专业的运作。
2. Ensures that all procedures and policies are in place and followed.
保证各项措施和政策都被知晓及应用。
3. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
经常检查审计,与财务密切沟通以免帐务的混乱;在必要时采取措施训导员工。
4. Strictly follows bank-out procedures and cash handling procedures.
严格遵守银行程序和现金交易程序。
5. Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills.
培训发掘员工的长处,确保每日的培训是以技术,仪态,沟通,管理和组织能力等方面组成。
6. Controls cost effectively to meet budget guidelines. Has control system in place for all controllable costs.
有效控制成本达到预算线。为所有可控制的成本制做成本控制系统。
7. Communicates with Assistant Front Office Manager and section Managers about daily audits and controls, so all are informed about proper procedures.
与前厅部副经理及个部门经理协作,正确的进行每日审控。
8. Initiates additional tasks to improve existing procedures and guest satisfaction.
提供更多更高的服务提高客户满意度。
9. Resolves system problems and can operate the system manually. Can lead the associate through a down time.
在系统出现问题时能灵活处理,领导员工度过难关。
10. Initiates monthly meetings in the department. Attend associate meeting, operations meetings, forecast meetings and sales strategy meetings.
举办部门月会。参加员工大会,营运会议及其他相关的部门会议。
11. Has plans and actions in place to meet goals and mission of the company and the hotel.
为完成酒店的目标制定计划并付之行动。
12. Be familiar with sales strategies; communicate daily with reservation sales.
熟悉酒店销售战略,日常与预定销售良好沟通
13. Develop a thorough knowledge about all brands in Marriott’s portfolio.
掌握万豪资产下所有品牌的知识。
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